Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Receptionists are a bit bolshie
June 30, 2015
The receptionists do tend to be a bit bolshie and one even told results of test but got it wrong. It would be easier to have test done when you are already at the surgery rather than having to come back at a later point. The extra taxi costs don't help.
Generally very good and helpful
May 8, 2015
Generally very good and helpful however it is sometimes very inconvenient not to be able to book an appointment ahead for routine check-ups.
Blood test results
April 29, 2015
Getting an appointment for a blood test is easy, its the waiting to get the results, I have my 3rd blood test last week, and every time so far I have had to call back to get the results, I don't mind doing this but it would be nice if they sent a letter and a text or a quick phone call once they have the results, if there is nothing to worry about. Just having to call reception to then wait for the doctor to call you back which could be a day or two later depending whether or not you want to speak to your doctor is just so long winded, other than that the staff are always nice and polite.
Blood test/Prescription
April 20, 2015
Went in for a blood test which was about 10 mins overdue which was fine, on my way to the room and someone come and got me and took me to a different room, the nurse was lovey and everything went well, which is good.
Went down to collect a prescription, went to the wrong pharmacy bit told to go to the boots pharmacy where it was ready to collect, so i walked across the room where i was then told they couldn't find it. They have had a week to sort it, few minutes later, told they had 'tracked it down.' I was there way longer then i needed to be. Other then the pharmacy being terrible, it was good.
Went down to collect a prescription, went to the wrong pharmacy bit told to go to the boots pharmacy where it was ready to collect, so i walked across the room where i was then told they couldn't find it. They have had a week to sort it, few minutes later, told they had 'tracked it down.' I was there way longer then i needed to be. Other then the pharmacy being terrible, it was good.
Triage System
April 14, 2015
Phoned yesterday, spoke to a receptionist who said my doctor wasn't in, and that he could phone back tomorrow (today) or I could speak to a different doctor. I choose to speak to my doctor who phoned me today, he asked me in depth questions and then told me to book a repeat blood test, he also prescribed me some medication to trial for a month and explained why he was prescribing me the medication and asked me if it was alright to do so.
Excellent GP triage appointments system
March 27, 2015
Being able to talk to a GP (your own if you wish, working hours permitting) to discuss your medical concerns and then mutually agree a time, possibly the same day, to see a GP is marvellous and shows that by thoughtful and careful planning it is possible for a surgery to meet patients' expectations for quick GP appointments
