Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Problems with getting appointments.
July 16, 2015
I called 8 times this morning and kept getting a message saying they were busy, to call back later. I started at 0810 and I got through by about 0930. I understand they are busy but it is frustrating and I need to be able to do other things as well.
Poor advice.
July 16, 2015
My son needs to see the physio so we saw the doctor who said we could self refer but when I tried I was told because he was under 16 that the doctor would need to refer him. This has delayed things further and another appointment is needed. Generally, the doctors are quite good. Due to a specific condition I felt that is important to have continuity of care and we do see the same doctor most of the time.
System works well.
July 16, 2015
The current system works very well and I have always managed to get an appointment when I need one.
Excellent nursing and GP.
July 16, 2015
The nursing team have been truly excellent and my doctor has been great too. I don't feel rushed in appointments. The only issue is the parking and I feel that only patients should be allowed to park there.
Surgery works fine.
July 16, 2015
The way the surgery works at the moment is fine with me.
Faultless.
July 16, 2015
I can't find fault with anything at the surgery, they've been great.
Excellent triage system.
July 16, 2015
The triage system is excellent and it has been a good idea. It has helped me to reduce the number of people not attending appointments. The doctor has referred me to see a Consultant - this was very efficient.
Good continuity of care.
July 16, 2015
I feel that I get good continuity of care and I'm able to see the doctor of my choice. Mondays are generally busier so I'd avoid 'phoning on a Monday morning.
4 star
July 16, 2015
4 star
Problem with medications.
July 16, 2015
Dissatisfaction that this practice wouldn't dispense previous medication causing problem. Criticised for taking advice from pharmacists.
