The Norwich Road Surgery
Feedback Rating
Based on 88 reviews
Reviews (88)
Nurse Practitioner is excellent
December 12, 2024
I don't like needles and the nurse practitioner is excellent, very good with my issue, I never feel any pain with vaccinations.
Its too long to wait on phone
June 27, 2023
Having to wait too long on the phone to get through is not a good service. at times I have had to wait up to 45 mins. I dont understand how I can be number 48 in the queue when they have only just turned the phones on.
Waiting time on telephone is far too long.
July 15, 2021
It is extremely difficult to get through to the surgery on the telephone at any time of the day. There is no other way to contact the surgery eg-text, email, or even in person. My average waiting time on the phone is 1 hour and 10 mins. I appreciate the difficulties at the moment due to COVID (assumedly) but it is very frustrating and inconvenient. This forces people who are very ill to go to A&E instead which adds to the pressures experienced at A&E.
no communication between patients and
July 1, 2021
extremely long queues on the phone, even getting cut off during conversations, rude reception staff. practice manager refuses to speak to patients. low staff morale. no regular GPs, actually rarely see a gp. treatments and tests not explained. treated more like meat than humans. a animals get treated better.
Making an appointment
June 9, 2021
Phoned for a routine blood test appointment this morning at approx 11.30am, 21st in queue. Again at 12 noon now 19th. No indication of approx how long you will be waiting, or how many receptionists were taking calls. Why does System online not allow digital bookings for blood tests?
Very good
June 1, 2021
Been at the surgery all my life see no need for merger
Lovely receptionists & doctors have time
May 28, 2021
Very welcome staff and always ready to help
too many recorded messages
April 12, 2021
IMO the recorded messages when you call are too long and too many, often repeating information. Not good for patients with hearing loss as some are clear, others not. Does anyone from the practice ever listen to them? Good service when eventually able to speak to a human!
Poor customer service from reception.
March 30, 2021
The booking staff are not at all helpful or willing to help you politely. If a booking has been cancelled or moved to another day by them, they did not notify us of any changes. Its happened to us more than three times ! There are other things we're not happy about so we are registering at another surgery. Have been at Norwich Rd for many years, but over time it's gradually got worst due to the bad staff (not the doctors as majority of the doctors are good).
Flu jab
January 5, 2021
Received text saying eligible, Telephoned surgery and was given appointment for following week, Appointment was on time, quick, efficient and safely administered. Thank you Norwich Road.
