The Norwich Road Surgery
Feedback Rating
Based on 88 reviews
Reviews (88)
Difficulty organising a test
November 9, 2018
I made the staff aware that for the special blood test I was having it would need booking through electronically to the hospital but when we arrived at the hospital it hadn't been done. This meant that we had to go back and forth to get it all sorted. It was very frustrating especially considering I made them aware there would be an issue.
Excellent care by GPs
October 10, 2018
We went to see the GP about my daughters eye. She's 9. The GP took more time than ever talking to her, not me about what was wrong. This was great and she felt that she was really looked after. I've always found the care at this surgery to be good to great. We've been with them for over 20 years. Receptionists are also actually really friendly and helpful in my experience.
Overall ok but I had a bad experience
September 26, 2018
Overall the surgery is ok. I have asthma and when I had a bad chest I called for an appointment-receptionist said two weeks. The next day I was worse and called again and I was told to go to hospital! I don't think the receptionist knew about asthma.
Confident in doctors
December 14, 2017
Confident in doctors at the surgery. Able to get appointments when needed. The new doctor I saw was very good. Blood tests are easy to get at the surgery.
Good recent care
December 13, 2017
You never know who you will see now, you see multiple doctors so you can lose some of the consistency. The care provided by both the nurse and doctor I've seen recently have been good.
Poor reception staff
September 21, 2017
Clinicians are fine but reception staff are not so good
Fair but some docs don't listen & long waiting times
September 14, 2017
Some doctors do't listen; they write a prescription while I am still talking..I would prefer to see my named doctor - this rarely happens. As I get older they don't seem to want to know. I have waited for over an hour, but usually it is wirhin 20 minutes
Some doctors don't really care
September 14, 2017
Looked at and then I feel that I am not really listened to. It is as if some of the doctors don't really care.
Good but long waiting times
September 14, 2017
My appointment was for 10 minutes ago and I'm still waiting. I wasn't told they were running late. They don't explain unless you ask
Fair but making 'phone appointments is hard
September 14, 2017
Getting seen on time is much better than it used to be. It is very difficult to get through on the phone to make an appointment
