The Norwich Road Surgery
Feedback Rating
Based on 88 reviews
Reviews (88)
Not much delay for an 'on the day' appt.
March 28, 2017
Drs give everyone time during the appointments so there sometimes there is a slight delay in the waiting room. There isn't much delay in getting an 'on the day' appointment but others can take 3-4 days for specific clinicians.
Have to ring at 8.00 to get an appointment is problematic
March 28, 2017
Nurses are better than doctors at explaining medication/treatment. I also have to ring at 8.00 and it can take some time to get through.
Booking appointments easier with online service
March 28, 2017
Appointments used to be difficult to book when I had to use the telephone-it is much better now I have registered to be able to book online
Fair but issues with new staff, prescriptions and records
December 20, 2016
Teething problems with new staff have occurred which meant that we had wasted visits. Recently they changed prescription wait times to 72 hours without warning. Patient fies aren't up to date with information. When in the surgery the phones can ring and ring but the staff don't always answer even though they don't look like they are doing anything.
Poor on one occasion but usually no problem
December 14, 2016
I requested a repeat prescription from pharmacy (Rainbow Norwich Road) last Friday and was told it would be ready for collection on Wed 19 October. On Monday 17 October i received a copy letter from the hospital informing me that my medication dose needed rerating, I took the copy letter to the GP surgery. The receptionist copied the letter and attached a repeat prescription letter expaining that I needed an increase to the copy. She said it would ready in the pharmacy by Wednesday. It was not ready on Wednesday or Thursday. The pharmacy have been excellent in chasing up the prescription with the doctor, who had had 4 days to get the prescription issued
Care excellent
August 15, 2016
Speaking on behalf of my late husband. The care he was given was excellent. The doctors were always very caring and efficient
good
July 19, 2016
Getting an appointment by phone is very difficult. The last 3 times I've tried to see a doctor I've had to see a nurse practitioner
good
July 19, 2016
Can't get advance appointments, only on the day
fair
July 12, 2016
Receptionist not very welcoming, not nice attitude. Me and my husband who are in our 80s have to wait for 3 - 4 weeks to see our own doctor. We thought we should not at our age. Not happy, have told them in the waiting room
fair
July 5, 2016
Unable to get appointment same day
