The Norwich Road Surgery

GPs are outstanding in the surgery. Unfortunately one member of staff has a bad attitude towards patients which is spoiling the reputation of what is a good practice.

I wear hearing aids. Doctors call for patients from waiting room to go into their consulting rooms and speak too quietly, so I don't hear. Then they end up shouting. It would be better if they had an electronic board to use for names to go on when doctors are ready for you. They are poor for hearing impairment. They think you're stupid because you don't hear. There is a lack of recognition of hearing impairment with health services generally.

I don't like the practice of 'fobbing' people off with seeing Practice Nurse rather than the GP. Practice Nurses are fine, but not the GP and I know when I need to see a GP rather than a Practice Nurse. One time I went to the Nurse who asked me how much coffee I drank and told me, as I drank 5 cups a day, I should drink decaf. When I asked why, she didn't know! She just said she'd been told to say that.

1 GP (a locum) is brilliant. Waiting times to get an appointment with a GP slightly better than getting an appointment to see a nurse.

I would like more continuity of care, seeing the same doctor. When you have an ongoing problem you don't want to keep explaining your history to different doctors all the time. Treatment explanation - they don't always listen to me so have not awarded any stars. Quality of care a bit mixed.

2 star

Difficulty booking to see a certain doctor.

I went to GP - say i need appmt for test had to wait 25 days for an apptmt - why?
Dr did get interpreter for my apptmt which was good as I have only been in England for 1yr (from Kurdistan)

Doctors at Norwich Rd are all good too. Nurse practitioners are brilliant, always have time for you, doesn't mind being late for others so you're not rushed. I always try to see the nurse and will delay appointments to do so.

different dr, seem to be locums, text apt back not me, had an apt when surgery was closed