The Norwich Road Surgery

Depending on the doctor, it can feel like your concerns are not being listened to. Getting an apt with your preferred doctor can be difficult

Not enough doctors. Nurses are OK but they are not doctors

Its a good surgery. Like many others though they are struggling to recruit doctors

Receptionists can be rude and when I asked for an appointment I was told there wasn't one, but it was the way it was said

Difficult to get an appointment with specific doctor

In December 2015 I had a MRI which was the result of a referral in September 2015. In January I went to my GP for them to tell me my results from the MRI scan. The GP could not explain the result well to me and did not refer me back to the hospital. I was not happy so made another appointment with another GP at my surgery. This time was asked if I wanted language line. I said no as my English is good. With hindsight I should have yes. This GP helped me to understand what was wrong with me and referred me back to the hospital. When the hospital told me how long it would take to get an appointment and due to the pain I was in I went to the Suffolk Refugee Support for help. They contacted the health outreach team at St Helens Street. The next day the health outreach team, knowing my situation contacted the hospital and got me a cancellation appointment the following week.

Took my two young children to see a nurse as they had temperatures and coughing. Staff were rude and dismissive and after listening to their chests gave me a scrap of paper with 'Calpol' on it and told me to go to the pharmacy. felt that i wasn't given any attention.

Dr was very good and understanding of my problem.

Generally it's a good surgery but staff attitude on my last visit was not good. The reception has a sign up to say be polite to staff but this is not always reciprocated. I asked for an appointment, was told none were available. I explained why I needed an appointment and was told that as I'd had it a week it couldn't be that bad. I was then, however, given an appointment at 10.00am.

This is on behalf of my late husband who died in August 2015. The care he was given was excellent and the doctor involved was a real friend to us both.