The Peninsula Practice - Orford
Feedback Rating
Based on 80 reviews
Reviews (80)
Friendly
May 3, 2022
Easy to get appointments, friendly and experienced staff
Felt supported
May 3, 2022
Always helpful staff and doctors. I have always felt supported and have been given great care
Helpful
May 3, 2022
All the staff are helpful and proactive with a sensible attitude,
Efficient staff
May 3, 2022
All the staff (medical and non medical, including especially those responsible for immunisations and pharmacy staff) have been extremely efficient and dedicated every time I have had contact with them. They go out of their way to help their patients, above and beyond just doing what is necessary.
No follow up
May 3, 2022
Servo Menta previously. Poor timescales on a consultant referral prior to Covid. No communication from practice when I ceased medicating. No follow up on information supplied. Procedure led to a misdiagnosis. Practice did not follow up at any stage.
Location convenience
May 3, 2022
Orford has poor service. To expect people to drive over to Hollesley and Alderton is unreasonable. It is quicker and easier to drive to saxmundham yet cannot change surgeries.
Reviews
May 3, 2022
I am coming up to my 55th birthday and I have not seen a doctor for many years. I was under the impression I would have received an invite for a check up. I have no idea of my blood pressure, if I have diabetes or any other condition that could may start at my age. I’m aware there has been a pandemic and things are starting to get back to normal but as I have just called for a review of my medication I was shocked to still only be offered a telephone appointment.
Booking system
May 3, 2022
GP when seen is Good.
Website booking system/patient contact is, in my view, needing review.
Website booking system/patient contact is, in my view, needing review.
Essentially good
May 3, 2022
Friendly staff. Essentially a good practice. Little bit chaotic in the dispensary in terms of consistently getting prescriptions right, but that’s not the end of the world. The main issue is waiting’s times for calls and doctor access (in many cases) .
Access with no transport
May 3, 2022
Appointments take a long time to book and often I am sent to a different practice even though I do not have transport.
