The Peninsula Practice - Orford
Feedback Rating
Based on 80 reviews
Reviews (80)
Long message on phone
April 29, 2022
I occasionally contact pharmacy regarding medication for my son. It is always dealt with promptly and if there is a problem or query they will call me.
There is a very long message when you call the surgery and often a wait until the doctor calls back. It is not as easy to get a face to face appointment as it used to be.
There is a very long message when you call the surgery and often a wait until the doctor calls back. It is not as easy to get a face to face appointment as it used to be.
Chiropodist
April 29, 2022
I have no issues with the practice except when I phoned last year on a Monday am to see if I could make an apt with the chiropodist I was told they were too busy and to phone later on in the week. As it wasn't urgent I accepted that, though felt it wasn't going to take much effort to give me a chiropodist apt there and then!!
Excellent service
April 29, 2022
I have had excellent service recently mainly because one can now see and discuss problems directly.
Appointment
April 29, 2022
I am able to get an appointment at the Orford surgery mostly when needed.
Wrong items given
April 29, 2022
GP and nurse care good. Needs improvement on prescribing medication as have personally experienced wrong items being given to me. Better system of repeat prescriptions needed to avoid wastage.
Younger people
April 29, 2022
Good general GP service. But, as mother/carer of autistic teen, it was difficult to get info about jabs for my son during Covid epidemic. Also think they’re more focused on the elderly population than young people with mental health problems.
Efficient
April 29, 2022
Efficient at calling back .Quality of care good
Excellent care
April 29, 2022
During the last 20 years I have received excellent care when needed, when I had a cancer scare 9 years ago I was referred immediately and…..so far so good.
Rushed and not interested
October 20, 2020
Any time I call I feel rushed and the person I am speaking to comes across very disinterested in the reason for the call.
Website issue to raise
February 7, 2020
The website has a drop down that you can click on 'opening times', 'prescriptions' etc, however if you are not 'lightening quick' the drop down disappears and you just revert to the E-consult view. Just flagging it up, as it is very frustrating when you try move the cursor really quick and miss it before it disappears.
(CDO brought this up with the practice to look at)
(CDO brought this up with the practice to look at)
