Holbrook and Shotley Surgery - (Shotley)
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Based on 76 reviews
Reviews (76)
Booked an appointment easily
November 25, 2022
I called first thing and spoke to reception who were very helpful and they arranged an appointment for me to see a doctor within hours. From this experience it is working well and I've been able to get seen when needed. The staff are lovely and so helpful when you need to speak to them.
Today has been fine
November 25, 2022
Today has been fine to get an appointment but recently it hasn't always been so easy. I recently called the Holbrook surgery and the phone just rang and rang there was no message or anything, in the end I just gave up. I have a feeling the surgery may have been closed but I'm not sure. It would be good if the surgery could communicate why there are problems at the moment and how they are addressing them as I'm not sure why it is so difficult to get an appointment at Holbrook now. Once seen the care is good it's just getting an appointment especially at Holbrook thats the issue.
No problems
November 25, 2022
Friends say that they sometimes can't get seen on the day but they are normally seen the next but I've not had any problems getting an appointment when I've needed them so I'm very happy. It is concerning that you can't always get the appointment at Holbrook which would be a bit easier.
Friendly and helpful
November 25, 2022
Normally you can get appointments on the day for doctors and to see the nurse for a specific regular test I book ahead so what they need can be ordered in, so I've found the system in place is working well for me. I have no complaints at all and feel very lucky to have the surgery. The staff are friendly and helpful and they look after me well.
Able to book an appointment
November 25, 2022
I called to arrange an appointment with a nurse earlier in the week and after speaking to reception they arranged one for today which was with a good timeframe. Staff explain issues very well but mental health support is now more limited since the loss of the GP who used to see me. I try not to use any online systems if I can help it.
Very good
November 25, 2022
It's a friendly surgery and pretty much can get an appointment on the day you want. The staff and doctors are great, really helpful. I've had my medication reviews done every six months which seems a little too frequent and they've been done by phone and online which has been ok. The system could be simpler and I've come close to running out of my medication while it's all being processed. I would actually prefer to do more things online if possible.
A good surgery
August 1, 2022
It's a good surgery generally but I've had issues on two occasions with my prescriptions going missing from the box. Quite often you get to the box to put yours in and someone else's is sticking out the top which isn't great.
Nurse is brilliant
August 1, 2022
I have regular blood tests and try to see the same nurse if possible as they are brilliant at taking blood from me. I do feel that other staff could be more skilled when taking blood. I've not needed any actual appointments with a doctor recently but feel it would be difficult to get one and have avoided contacting the surgery as a result.
Pleasant staff
August 1, 2022
It's a very good surgery, everything is quick and easy and appointments are available with in a few hours of calling the surgery, so it's all great. I do my prescriptions online but tend to call the surgery to arrange appointments as I prefer to talk to someone about the options.
Love the surgery
August 1, 2022
All the family come here and they're brilliant. Staff are great, really polite and accommodating and will spend time with you to discuss issues. Appointment times and availability is good and when you need an appointment they are available.
