Holbrook and Shotley Surgery - (Shotley)
Feedback Rating
Based on 76 reviews
Reviews (76)
Very good surgery
August 1, 2022
Overall a very good surgery the only small issue is when medication reveiws are done by the pharmacist. The process is long and drawn out and it seems to take more staff time and contact than in previous years. Now to arrange a blood test you have to call reception, ask to speak to a GP, wait for a call back for them to say yes you need a blood test. You then have to call the surgery back again to book it and the medication review too which all seems to add to the numer of times you have to contact staff, especially reception who are under extreme pressure. I do also worry whether the pharmacist will know much about my condition too.
Reception
August 1, 2022
I've noticed that there have been issues with the Holbrook reception recently but I called yesterday and spoke to a doctor which was great and really quick too. I've come in this morning and seen someone and overall it's been very good, its just noticable that staffing on reception is a problem. It's concerning for patients especially older people like my parents when the practice needs to briefly close a reception at one of the surgeries.
Appointment availability
August 1, 2022
There are times when I have called the surgery that I've been cut off by the system when calling first thing. Appointment availability is a bit of an issue when trying to see a doctor. I had a review booked but it had to be rearranged, which was fine, but when I came for the appointment I should've had a blood sample taken but the appointment had been booked too late in the day for that to be done. This meant that I had to arrange another appointment to do them, again having to call the surgery and go through the process again.
A bit muddled at the moment
August 1, 2022
It feels a bit muddled at the moment. I dropped off a sample but it was sent off with the wrong paperwork so I've had to come in again to re do it which has delayed things a bit. I understand that a lot of staff are new and they normally very good but it is noticable at the moment that things aren't as they usually are. Normally it's brilliant to get appointments but this does seem to be a bit more difficult in the last month too.
Quick to get an appointment
August 1, 2022
Other than there being slight delays when you're waiting for an appointment at the surgery everything is fine. We've called this morning and were given an appointment straight away with a doctor and we've been in a number of times this week, the staff have been great at all the appointments we've had.
No issues
August 1, 2022
I have regular blood tests which are fine to book and I'm seen quickly. I use both online and the phone to contact the surgery depending on the situation and both options work well.
Felt listened to. Good explanation
June 21, 2019
Good explanation by doctor. I didn't have to wait long for my appointment. I felt listened to. The doctor helped me.
Helpful staff
February 11, 2019
Very pleased with the surgery, they do a very good job. Appointments are easy enough to get and although you generally see who is available you can also wait longer to see a specific doctor. Staff are helpful and reception staff do what they can to get you seen quickly.
Personal touch
February 11, 2019
I like that the doctor comes out to call you in for your appointment, its a nice personal touch. I really like my doctor alot, they are good and explain things well.
Can't fault them
December 5, 2018
Really can't fault the surgery. You can always get appointments when you need them, it can take more time to see a specific GP but generally if you need to be seen you will be seen on the day.
