Victoria Road Surgery

I have personally found things great, especially because I have been able to access a GP who has a good knowledge in skin issues. I always ask what day they are working that week and then I ring on that particular day/s if it is about this particular issues. I have seen other people for other things and they have been fine.
My only issue has been the time keeping when I am with my children. It is difficult when you do not know how far they may be running behind.

Most of the time I ring in, I haven't been able to get an appointment but have today, but not with a GP that I would like, as they are not in. It can be frustrating and I am not clear how you find out when the GP works that you want to see, then you would take the chance that they would have an appointment on that day.
I will say, that they are always helpful and do what they can with what they have.

I generally walk into the surgery as only live a few minutes away and I am not so good on the telephone, and so not use 'online'. They are kind about it and I generally get in with the Nurse practitioner on the same day. They always resolve things well. Everyone here are helpful and I never feel I am asking too much of them.

I find the service on the whole works ok for me. I do work so when I use the online system if I am not off work too unwell. If I am too unwell I ring in. The ring back has been difficult, but they usually try me a couple of times.

They contacted me to get up-to-date blood test and got me in quickly. Any time needed an appointment 'on the day' it has worked well. My child who is deaf uses online and I have to come in with her to sign.

I rang yesterday and was offered a GP appointment, but as I wanted to see the same GP as last time I was advised to call today, which I did. Although I was 11th in the queue, it was answered in 5 minutes and I got in to see the GP of my choice, so I am happy. Excellent!

I rang yesterday but they advised me to call the next day at 8am. I was surprised that I was 18 in the queue, but I got an appointment today with the GP, so I am pleased with that.

As my husband works, he finds it hard to get an appointment, so gives up as he is quite 'typical', and it is hard enough to get him to call in the first place. I had not heard of the extended hours service, so I will now tell him about that, as I know he would travel elsewhere.

This surgery is run how a surgery should be run. I had minor surgery there today and was looked after excellently. The nurse was amazing. The doctor was excellent and very professional. Cannot fault this surgery at all. Thank you to all who work there.

I would personally like to thank the two doctors after I had been failed by a different surgery for a lump and pain in my throat. I was dismissed and made to feel like I wasted their time and told to go home and drink plenty of water. The doctors at Victoria surgery however, thoroughly checked me over and immediately referred me to James Paget and after many appointments and biopsies, and I was sadly diagnosed with throat cancer which ended uo with surgery at Norfolk and Norwich, removing the left tonsil and lymph glands. However, yesterday I had the great news that the cancer is gone and the surgery was successful so is forever grateful to Victoria surgery doctors who recognised my concerns and acted promptly and listened to me, if it wasn't for them, it would not have been caught early and therefore could have had a very different outcome. I also want to thank the nurse who assisted me with my wound and dressing. I am forever grateful. Thank you
Kind regards