Victoria Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Was not informed about GP letter charges £15
November 13, 2019
On the screen in the waiting room it says you can ask for a telephone appointment with GP, so when I called to ask for one they said they are not doing them anymore. I also had need for a letter relating to benefits, I had a friend pick it up and was charged £15, I was not told this up front about the charge.
Still waiting for a referral letter
November 13, 2019
Still awaiting a referral letter. I was given one initially and told to go to the hospital but went to the hospital and they had no information. I have asked again and just told to wait, but it feels like they may have forgotten me.
Overall pretty good, glad I registered here
August 20, 2019
Staff have listened and acted / gave advice appropriately, thank you. Staff went out of their way to support my daughter though there is one nurse who I'd prefer not to see again as she gave incorrect advice about my asthma management
Would like to be able to book some GP appointments in advance, it's difficult when juggling work and kids to organise 'on the day' appointments.
Goodness knows what could be done about the parking issue, mostly manage to get a space though
Would like to be able to book some GP appointments in advance, it's difficult when juggling work and kids to organise 'on the day' appointments.
Goodness knows what could be done about the parking issue, mostly manage to get a space though
Good clear explanations, poor car park
June 4, 2019
My GP gives good clear explanations and will refer on to relevant services.
Parking is a nightmare, minimal space.
Parking is a nightmare, minimal space.
Positive experience to date
June 4, 2019
I have opted for a sit and wait urgent appointment today and I got in easily.
The experience of the GPs has always been very positive to date.
The experience of the GPs has always been very positive to date.
Very friendly staff
June 4, 2019
Staff very friendly.
Getting an appointment can be easy but sometimes there is a wait.
Getting an appointment can be easy but sometimes there is a wait.
Feel well cared for, car park is poor
June 4, 2019
Very friendly and helpful staff, if you have a problem they try to sort it out. Depending on the GP you can be waiting longer for the GP.
Good and clear explanation from GP's I have always felt very well cared for by this surgery.
The parking is dreadful.
Good and clear explanation from GP's I have always felt very well cared for by this surgery.
The parking is dreadful.
Better appointments and longer opening hours
June 4, 2019
I have seen some real improvements in this surgery, the appointments are better and they stay open longer.
I have seen improvements with the front desk staff attitude.
Pharmacy is very obliging.
I have seen improvements with the front desk staff attitude.
Pharmacy is very obliging.
Friendly helpful staff
June 4, 2019
Getting an emergency appointment is fine on the day. It's usually about a 2 week wait for a general appointment.
The explanation from the GP is very good. The staff are always friendly and helpful.
The explanation from the GP is very good. The staff are always friendly and helpful.
Long wait for appointment, car park poor
June 4, 2019
Waiting 3 weeks for an appointment. Sometimes the person on the phone can be a bit condescending at times, usually face-to-face interaction is fine. I feel my GP is very thorough.
The phone system is challenging, it seems to cut you off after 15 minutes.
The car park is VERY difficult.
The phone system is challenging, it seems to cut you off after 15 minutes.
The car park is VERY difficult.
