Victoria Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Poor communication and quality of care
July 25, 2018
Prescription ordered before Christmas, no sign. 2 District nurses ordered. 10/1 rang pharmacy item never ordered. Patient not told!! Item for catheter. 20 mins on phone, then told to ring Liverpool to main catheter equipment base. Never been able to do this before!! Now waiting another week for it to arrive. Patient not well, catheter bag chemical reaction supposed to be changed immediately - district nurse not interested. Phone call over 1 hour!!
Good care
July 12, 2018
I am here today for my child's injections. Feel very well looked after. They show they care by keeping us here for 20 minutes after giving the injection.
Overall very good
July 12, 2018
Find that appointments are difficult to get and things do tend to run late. I have just got used to it.
The medical staff are always kind, but receptionists can be a bit rude.
The medical staff are always kind, but receptionists can be a bit rude.
GP always has time for me
July 12, 2018
With my on-going rare Brain disease I have found my surgery to be excellent. Although appointments always run behind (30 minutes today), I do not mind as my GP gives me the time I need and I respect that they will do that for other patients too.
GP/Nurse decided by reception
July 12, 2018
The surgery on the whole is excellent. I do however, find that being allocated a GP/Nurse by receptionist is not right. They are not medically trained so how do they know by my few words that I am deemed to need a GP over a Nurse or vice versa. I'm sure it is just down to capacity as I have seen a GP when I know a nurse would suffice. Being the gate keepers to me is just wrong.
Appointment system
July 12, 2018
I have been at this surgery for a number of years, and the change to how you get appointments has, as far as I can see, had a positive impact on the surgery. There is no where near as many people sitting here as there used to be.
Appointments run behind
July 12, 2018
I have been with this surgery for some time now and I find mainly it is really good. I just find appointments run behind most of the time, and you do not always get told that this is the case.
Looked after me
July 12, 2018
They have always looked after me so well over the years.
Holiday appointment
July 12, 2018
Called today, we are here on holiday and we got an appointment straight away. Got seen very quickly after arriving. Very efficient service.
Overall very happy
July 12, 2018
Can wait beyond 20 minutes at appointments. Could do with some toys for the children. My GP is excellent and I feel listened to.
