Victoria Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Queue outside for appointments is so long
November 13, 2019
Things lately have not been very good. Queue outside for appointments has got so long. Community development officer explained that appointments were delayed for a few days due to computer system change so people were asked to come back at the end of the month which many did.
Took ages to get an appointment
November 13, 2019
Took ages to get an appointment. Checked in and said was 10 mins late, it is now 40 mins late.
Unless queue at 8am you don't get appointment
November 13, 2019
Unless you queue up at 8am outside you don't get an appointment. tried 3 days on the trot this week and finally today I managed to get one. I had to not take the children to school and get someone else to do so that I could go to the surgery earlier.
Surgery is not great
November 13, 2019
Surgery is not great. Never known a time like it. Difficult to get appointments as GP's work less hours (4 days), receptionists ask me what's wrong so they can stop you from seeing a GP and can take ages to get through on telephone. Community development officer has explained care navigation and that new computer system has caused glitches and so appointments are taking longer, they also explained that GP's often work very long days,60 hours over 4 days. Patient still feeling negative about it.
I find it difficult to speak about 1 thing
November 13, 2019
I find it difficult to speak about 1 thing as some things are related, you can usually get through it in the allocated time though.
Can book 2 weeks ahead on line
November 13, 2019
Mainly book appointments on line, can book 2 weeks ahead but feel this could be extended.
Good at getting appointments when needed
November 13, 2019
Good at getting appointments when needed. usually runs behind, today it is 35 mins at the moment, seeing nurse practitioner and was 10.20 so not that far into the day.
Best Surgery Ever !
November 13, 2019
Cannot praise enough, Its the best surgery ever ! look after me very well with my ongoing conditions.
Monthly appointment for injections work well
November 13, 2019
Surgery has been excellent. Need to access appointments on the day more easily though. I have monthly injections and these appointments are pre booked and that works well.
Calling at 8am can be challenging
November 13, 2019
Calling at 8am can be challenging. Can be given an appointment time that cannot be physically be made such as when ringing after school called about our unwell child, was given an appointment in 30mins when the journey is 45 mins but was told this was the next allocated slot, so I couldn't make it, I rang 8am next day instead.
