Victoria Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Positive experience, a bit more questioning
June 4, 2019
I don't come very often but my experience so far has been positive. Sometimes the staff can be a bit sharp in their tone when trying to book an appointment.
I wish the GP would prompt a few more questions to give more clarity of explanation.
I wish the GP would prompt a few more questions to give more clarity of explanation.
Have to wait, but a good surgery overall
June 4, 2019
There is usually a bit of a wait to get a routine appointment, but urgent is on the day. Sometimes the staff on the phone can be a bit obstructive, but face to face there is no issues they are all very polite.
This is a good surgery overall.
This is a good surgery overall.
Long wait for appointments
June 4, 2019
Making an appointment is the most challenging aspect of the service, with 2-3 weeks waiting.
Parking is appalling.
Staff are very friendly and obliging.
Due to a misdiagnosis I decided to go private over a matter.
Parking is appalling.
Staff are very friendly and obliging.
Due to a misdiagnosis I decided to go private over a matter.
Consistently good
May 2, 2019
Excellent consistency over the 25 years I have been here. They have come to our house after my husband was hospitalised and then home. Cannot fault the care.
Can get an appointment when you need one
May 2, 2019
Can get an appointment when need one. Do not mind seeing any GP. Can run behind sometimes at appointments, but on't mind as it's never more than 20 minutes and my GP is worth waiting for.
Could be more flexible
May 2, 2019
Things here could be more flexible. Trying to see same GP can be difficult especially for a return appointment after a few weeks for a check up. Consistency needs to be better for ongoing conditions.
Communication is poor
May 2, 2019
Moved here with a long term condition and was taken off all medication immediately, no 'alternative' and no 'gradual withdrawal', very bizarre. No consideration for my condition which is debilitating.
Got appointment easily
May 2, 2019
Got an appointment easily today with a GP. Running behind which is normal
Been trying for an appointment for 3 weeks
November 4, 2018
Call queue in operation for appointments phone at 8 am and every day by the time I get through to receptionist there's no appointments left
Waiting times at appointments
October 29, 2018
Most of the time the surgery runs at least 20 minutes behind, even when you are here at the beginning of the day.
