Victoria Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Good appointment system
October 29, 2018
Good appointment system here that works well for the majority. The surgery can often run behind, today it is more than 25 minutes for me.
Appointment straight away today
October 29, 2018
I phoned today and got an appointment straight away. If need to see my own GP I need to wait. It would be nicer if you were looked at rather than them looking at a screen.
Good access for child
October 29, 2018
When needing appointment for my child everything is good. Access for myself is less easy and I find the communication between Mental health services that I use with the surgery, really poor.
Use online system
October 29, 2018
In the main we get appointments easily as we use the online system and by 7.30 am we can usually book for that day if we need to. It is easy to use and more people should try it.
If we have to call in, it can take longer. Generally appointments run behind time, which is not great.
If we have to call in, it can take longer. Generally appointments run behind time, which is not great.
Linking up with other services
October 29, 2018
This surgery has been excellent in getting to see my child, however, the link up with Mental Health services is really poor. No one know what the other is doing. Keep repeating your story to the GP. It is so exhausting and puts you off trying to get help. I had to go Private for some things as the waiting was far to long to access the service my child needed.
Waiting times
October 29, 2018
Generally getting an appointment when I have needed one is good, like today. I just find it is always running behind by more time than I find acceptable. It is only 10 am and they are running more than 20 minutes behind. I just find that rather ridiculous.
Waiting times at appointments
October 29, 2018
Waiting at appointments is usually an issue. Today it is just over 30 minutes. I have nowhere to go, but if I did I would be annoyed.
Great care here
October 29, 2018
Always have had great care here. Treatments/Symptoms always well explained. Appointments are thorough
I turn up to get appointments now
October 29, 2018
I do not have a problem getting an appointment any more as I just go to the surgery at 7.50 am. I used to try and call and it was just frustrating trying to get through. Once I did get through all the appointments had gone, so that why I just turn up at the door.
Very happy with my current doctor
September 5, 2018
I have been a patient here for some years and over time I have come to value a particular GP. I have been to others but this one suits me very well. I sometimes have to wait up to three weeks for an appointment but I am happy with this as I know I could see another doctor more quickly in an emergency.
