Victoria Surgery
Feedback Rating
Based on 200 reviews
Reviews (200)
Happy with how it works
February 25, 2022
There have been no problems getting appointments and I'm satisfied with the treatment and care provided. There's a bit of a mix of who you see but that works well and generally I'm happy with everything as the staff are good.
Unclear which online system to use
February 25, 2022
The last time I saw the nurse they booked this appointment for me and that system works really well when you have to come regularly. I do find that there are now so many different online systems available like the nhs app, econsult and the old practice system I'm unsure which to use when.
Happy
February 25, 2022
I'm happy that I came in and spoke to reception who were helpful and was able to get an appointment with a nurse with in the week, so it's all been very good so far.
All been good
February 24, 2022
It's fairly much back to how it was, you talk to reception staff and are offered an appointment. Staff are good at responding and getting back to you. The online systems including econsult have worked well with quick responses. The doctors and nurses explaining issues very well and don't mind questions being asked.
Couldn't ask for better
February 24, 2022
It's been very good to get appointments with the nurses, usually only a days wait to be seen. I couldn't ask for better with understanding, caring and professional nurses who have been great. I do my prescriptions online and that works well, the only thing that could be better is a bigger car park but given the location that's unlikely to happen.
Given a choice
February 24, 2022
I've found it very easy to get an appointment. I called last week and reception gave me a choice of appointments so I was able to choose the most convenient. The staff are friendly and approachable and they are great at getting you in and seen by a clinician.
Have always been seen fairly promptly
December 21, 2021
With everything else going on, the surgery has coped really well. The vaccine programme has been exceptional and they still find to see patients in need
Really difficult to transfer from another GP
November 13, 2021
Had to visit admin three times, then a nurse, then the doctor who was surprised to see me.
Hopeless
November 2, 2021
was told had to use system to book a face to face appt. Registered as told and no appts avaiable. Called back and was told I had to wait until the GP had accepted me and to try again tomorrow. Appalling, I have been seriously ill in the past year and never ever bother the GP unless I really need to. This is terrible in my view
Been difficult
October 25, 2021
I've found it difficult to get an appointment when needed. I thought I needed to be seen but getting a face to face with a doctor was difficult.
