Victoria Surgery

Its a very good surgery, I've been here for years. They are easy to contact and arrange appointments with and I use either the online option or the phone depending on the situation. Being able to book appointments online tends to be for more advance appointments but I like that you can choose who you see and when to come in. Staff are good at explaining everything and I don't really feel anything needs to change.

My mother went to pick up a prescription this morning, both Heart Medication and Blood Pressure Tablets. Due to a glitch in the system, the Blood Presssure Tablets weren't correctly ordered in (Despite having been ordered a week ago today), so told her to go home and come back at 4pm today as they needed to get them signed off. The external pharmacy were lovely people throughout the interaction.

Due to 4pm being school pick-up hours, I (her daughter) was the one to return to pick the tablets up, only to find they STILL were not in! Now, i'm not putting blame on the external pharmacy, they were and are lovely, polite people who did what they could for my mother. I was told to chase it up inside the doctors at the dispensary and I was disgusted by how dismissive they were about their mistake!

The woman there had the audacity to tell ME off for chasing up an important prescription, after being the ones to tell us to come back at 4pm to pick them up. We were not told to call back like she claimed that must be the case nor were we told that it could take up to 72hrs! I have never felt so brushed aside by someone who is meant to be there to help and it's utterly disgusting that someone like her was hired, even if she was having a bad day (As we were informed we weren't the first people their systems glitched on) that is NO excuse to be dismissive of someone looking for answers!

On line booking was very easy and quick, the Doctor was kind and compassionate and was able to give the treatment needed, and the receptionist and pharmacist have been very helpful and professional.

I try to book on line but if I need an appointment quicker I find that the receptionists are helpful. I try to be honest if it is not that urgent and they can usually arrange a telephone appointment at least.

Went to A&E because unable to access doctor. Follow up phone call, with doctor I've never met who did not phone at arranged time and was very offhand. When phoned for test results told brusquely "no further action". First time I have requested an appointment in 6 years. Thoroughly disgusted. Found alternative help.

Spoke to a person over the phone, in the pharmacy, after new diagnosis as concerned about running out of supplies given out in hospital. She explained the process and timescales etc very patiently.

I've had a two week wait to get an appointment and I feel it is more urgent than that.

Excellent care in a health service that is underfunded and always has been..

I visit fairly regularly and always find the staff to be as helpful as they possibly can be. I feel they genuinely care. Appointments are the same as everywhere else but they do try to help if there is a problem.

I was 15th in the queue when I called but it didn't take long to get through and for reception to give me an appointment. The telephone consultations I've had have worked well in the past and have addressed the issues, and it does prevent having to come in to the surgery unnecessarily. It's nice that staff are friendly and know you, it's all good and works well for me.