Victoria Surgery

Called at 8am. Seen and filled prescription by 9.40 am. I'm not sure what more people can ask for.

All my contact with Victoria surgery has been excellent. Helpful reception staff, thorough GPS and nurses. I always feel listened to and cared for. Thank you

I have had times where receptionists have been so dismissive and rude. When I have rung for an appointment before, I get told immediately that I wont get one that day. Its like they are preparing for an argument, I wasn't ringing for an appointment that day, I was booking for one in advance. I've also had people really dismissive of my medication, when I have been explicitly told it puts me at high risk and I need to at least speak to a DR when certain symptoms occur. One receptionist challenged me about taking my medication when I had covid, and asked why I thought I needed to speak to someone and was incredibly rude about it. When the DR rang me back, they were concerned enough to want to see me, despite having covid, so the receptionist's attitude was wrong. I understand that they must get a lot of grief, but the fact remains that people are speaking to them because they are unwell and possibly scared. So patients aren't going to be jolly and smiley and receptionists need to not automatically assume that everyone is going to have a row with them. Also since taking over my medication from the hospital, my prescriptions were wrong for about 7 months they still get my blood reminders wrong 3 years on.

It's been absolutely fine to get an appointment for the kids but for us its been more difficult to get seen. Its made more difficult that my partner works away and can't get back quickly to attend short notice appointments but the system in place doesn't make it easy to arrange appointments in advance. The appointments are running 45 mins behind today which is difficult with 2 small children but I get that something has probably happened.

An efficient surgery where you can quickly get appointments or a call back, whichever is most appropriate. The staff listen and the call backs get most issues dealt with over the phone without the need to come to the surgery. When calling the surgery I've got through quickly and I'm happy to be led by reception on who is best to see for certain issues.

Urgent issues are seen and dealt with on the day. We've been here a lot lately with the children but have always got appointments whenever they've been needed. The doctors explain issues well and we've had good consistency too. I've used a mix of phone and online contact depending on the issues, I've found the online option works really well and don't feel that anything could be better here.

I've had no problems getting an appointment for my child this morning and generally don't have any problems when we do need them for any member of the family. The staff are also great to deal with at all times.

I try to use systemone to book my appointments in advance as I can decide who to see and when best suits me, I even managed to book an appointment this morning this way as I'm happy to see any of the doctors. It can feel a little rushed at times when you are with a doctor but on the whole staff are very helpful and provide good care and treatment.

Its an efficient and friendly surgery where staff do all they can to help. I've had fantastic care from very thorough doctors but wanting to see the same GP can mean delays when being seen. The social prescriber here is very good too, very supportive.

Reception are good, there are occasional issues getting an appointment but they do what they can to help. I don't always find the telephone consultations address the issues completely and can result in having to contact the surgery again.