Victoria Surgery
Feedback Rating
Based on 200 reviews
Reviews (200)
Good continuity
October 18, 2022
I like to see my own GP because I feel that it improves the care I receive. I booked my appointment with my GP in advance and it has meant a 2 week wait to be seen but thats fine. To get an urgent appointment would've been much sooner. One thing I don't like is being asked the reason for the appointment by reception staff, they're not medically trained. My husband asked to see a male doctor and this was questioned, you would've thought common sense would tell you that if someone asks something like that it's because the issue is delicate.
Can't praise enough
October 18, 2022
It's a brilliant surgery I can't praise it enough. They are quick to answer the phone and for call backs and they get things sorted. The care provided over the last 10 months has been very good, I'm very grateful.
Helpful staff
October 18, 2022
Called yesterday and spoke to reception, they then arranged for the doctor to call me back. when I spoke to them on the phone I did say I felt I needed to be seen and I was given an appointment for this morning. I'm happy to see any of the staff as they are great and the staff are all helpful.
No problems
October 18, 2022
I've had no problems getting appointments when I've needed them. For this appointment today I was called in by the surgery for a check-up and I've waited less than 10 days for it. The staff are brilliant and it seems to be a well organised surgery
Very happy with GP seen today
October 18, 2022
I'm very happy with the GP I've seen today. They have been very good at explaining the situation but it was only by chance I got to see my preferred GP today. I do prefer to see them as I have a long term condition and feel it's important as they understand my history with out having to explain everything each time. I don't feel that reception staff fully understand the need for an appointment sometimes when I'm talking with them and that can make it more difficult.
Easy to make appointments
October 18, 2022
I find the staff pleasant and it's been easy to make appointments when I've needed them, either after talking to a GP or direct with reception.
Good
October 18, 2022
Booking appointments with the online system is good and I'm finding it's working well at the moment. I also like the phone system when it tells you where in the queue you are, it's much better to know.
Can take time for a phone consultation
October 18, 2022
To book a telephone appointment with a GP can be quite a long wait, on some occassions it has taken over two weeks. Staff mostly are pleasant and have a nice manner but one receptionist can be a little brusque.
Try to see same GP
October 18, 2022
It can take a little time to get appointments with either a nurse or a GP, but I do try to see the same doctor if possible as they know me well. I can't fault the staff, reception, dispensary or doctors, they are all very good, as is communication and their explanations.
Brilliant Surgery
October 18, 2022
Receptionists are nice and friendly and everything is done very well. I was invited in for my health check today so getting the appointment was no trouble. I mainly see my own doctor and they are marvellous and so supportive and I'm happy to wait a bit longer just to see them. I can't fault the surgery, I've been here a long time and I've never had any issues.
