Victoria Surgery
Feedback Rating
Based on 200 reviews
Reviews (200)
Fantastic service, GP was very helpful
March 17, 2020
The GP I saw was so helpful of my stressful situation and arranged the help I need with in a week.
Brilliant All the Way Through!
March 12, 2020
Its brilliant all the way through ! The practice nurse always explains things well to me. I am very very pleased with this surgery, no improvements needed.
I can always get an appointment
March 12, 2020
I find the doctor very good, I can always get an appointment and the same doctor which is good. I like the new decoration and the new floor it has made a real difference it looks much fresher. One of the reception staff can be a 'bit off' with her attitude but the others are lovely.
Generally Impressed with the Whole Surgery
March 12, 2020
I am generally impressed with the whole surgery, the staff on the front desk are very cooperative and helpful. Doctors give time and do not rush me. Generally they find me an appointment quickly when I need one.
Good Service at all times
March 12, 2020
Access to the surgery is easy you do not have to wait on the phone for ages before it is answered and when you do get through the staff are most accommodating. I have found it to be good service at all times myself, in fact I would say amazing service.
Speed and Responsiveness excellent
March 12, 2020
The speed of being able to get at appointment and being responsive to the patients needs is excellent. The nurses are very good. The only thing I would say is that you can only ring to talk about repeat prescriptions in the afternoon now whereas you used to be able to ring morning or afternoons for this.
All staff have been excellent here
March 12, 2020
I have to say that they are all wonderful to me here, especially the dispensary staff. The reception staff are good on the phone and also face to face, they are so helpful. I have found the doctors and nurses to be very professional but human, they listen well but you can also have a laugh with them sometimes too. It is easy to get an appointment when I need one, just carry on doing what you are doing.
Nurses Very Good
March 12, 2020
The nurses are very good, it is a very good surgery overall. I think the children's activity table could be positioned in another location as I have seen mothers struggle a bit with push chairs around it.
I Rate the Doctors Highly
March 12, 2020
It can often be a bit of a wait to get an appointment, sometimes up to a week, but I did get one today on the day which was good. From my experience it depends on who you see on how it is on arrival, one of the reception staff can be a bit abrupt. I do rate the doctors very highly.
Impressed with the GPs
March 12, 2020
The individual GP's are very good, I am impressed with the quality of my GP 100%. I find it easy to get an appointment for my son on the same day, it can always feel like the wait is longer with having to keep children occupied. More things for children would be good.
