Victoria Surgery
Feedback Rating
Based on 200 reviews
Reviews (200)
Good Customer Service
March 12, 2020
Everyone is so friendly, good customer service. The doctor is very good, the one who I see is anyway, they do a good job here. No faults.
This Surgery is So Responsive
March 12, 2020
Really good here, they are so responsive and this has definitely improved over recent years. The quality of the GP and medical staff very good, I am able to ask questions so I get helpful responses. Please pass on compliments to all at the staff at Victoria surgery they are clearly all doing their best.
The online system is excellent
October 23, 2019
The staff are very friendly and helpful here. I use the online system and I find it excellent. I am very happy with this surgery.
They go 'above and beyond the call of duty'
October 23, 2019
This is an overall good surgery, the front desk staff are helpful, they are very important to the surgery. I do have to wait a long time in the waiting room before we are called in. The dispensary staff are really excellent they go above and beyond the call of duty. Most of the GP's are very good. The surgery are doing the very best that they can. The appointment system seems to work well.
Doctors and nurses explain things well
October 23, 2019
The doctors and nurses explain things well. Getting an appointment can be frustrating, I often wait for about 10 mins before the phone is answered. For a general appointment you do have to wait up to 2 weeks but if you really need one on the day you can get it.
My doctor is outstanding
October 23, 2019
The staff here have always been great with me. It would be helpful if a message could appear on the check in screen if a doctor is running late. My doctor is outstanding and I do feel the younger doctors are more understanding and more accepting and have more knowledge. I have been coming here all my life so there must be something pretty good here.
Useful to know if Doctor is running late
October 23, 2019
The staff are very friendly and the doctors and the nurses are very helpful and give positive referrals. It would be useful to know if the doctor is running late. Getting an appointment can be a little frustrating as you can wait up to 2 weeks, but if you are really poorly they will get you in on the day. Car park is too small.
Doctors are very kind, caring and thorough
October 23, 2019
All of the doctors are very kind and caring and thorough. The staff are excellent, I would dread it having to move to another surgery. But you do have to wait up to 2 weeks for a regular appointment.
I can get appointments when I need to
October 23, 2019
It is absolutely fine here, no issues at all. I can get appointments when I need to, its all round very good at this surgery.
You cannot fault them
October 23, 2019
The front desk staff are polite and friendly. I've been at this practice all of my life and you cannot fault them, they will always do their best to fit you in. I do find the GP's explain things well, they are very good here. The carpet is a bit dirty in the waiting area.
