Victoria Surgery
Feedback Rating
Based on 200 reviews
Reviews (200)
Staff are very helpful
October 23, 2019
The staff here are good and very helpful. I am very happy with this surgery, I've been coming here for years and no complaints. The carpet could do with a bit of a clean.
Excellent medical staff
October 23, 2019
The dispensary is good and the doctors are good quality. The surgery waiting area always seems cold. The front desk staff could be a little more friendly on one occasion I felt that the person who answered the phone spoke to me as though I had got dementia, I only asked her if she could repeat what she had said. But the medical staff from my experience is excellent, I wish I could see the same doctor every time. If you have an urgent need they will see you on the day but a general appointment takes about 2-3 weeks.
Any little niggles get rectified quickly
October 23, 2019
I am happy with the surgery and any little niggles that might happen get rectified quickly. I do find the answerphone message wastes a lot of time, its an absolute nuisance actually, I just wish I could phone up and for it to be answered by the receptionist. The doctors and nurses are very good here, I do not have any complaints at all and I really do feel they will do their best to get you in if they can, they often go the extra mile for me.
My doctor is exceptional
October 23, 2019
The staff on the front desk are very helpful and friendly and my doctor is exceptional. You can get an appointment on the day if you need it but for other things you do have to wait sometimes up to 2 weeks. The doctors make good referrals to the hospital. Its fantastic here really, shame the waiting room carpet is a bit mucky but I suppose you expect it.
Difficult attitude from a doctor
October 23, 2019
I feel that the nurses here work very well, sadly I did experience one difficult attitude from one of the doctors, she said to me "what do you expect me to do".
I'm happy with this surgery
October 23, 2019
I am happy with this surgery overall, you do have to wait up to 2 weeks if you want a routine appointment which I feel is a bit too long, but they do find you one on the day if its deemed as urgent. I have to say the ladies on the front desk are very helpful.
Poor attitude of GP
February 5, 2019
Yesterday, when requesting a call back from a GP a doctor rang. Telephone manner was poor and would not listen to my fathers questions . The worst bit was that a doctor said I’ve got to go I have other calls to make. Now my father hardly uses the GP surgery and recently has been discharged from hospital and needed advise around the medication. This is not person centred care with a holistic approach. This ended up with my father who is only 69 becoming anxious. I work in health care and this incident in no circumstances follows the NHS Consitutions Values. I want others to be aware of this, as it is lucky my father has support from others or it could of resulted in a pointless time in Aand E which was not needed.
Appointment was available for next day
September 5, 2018
I had a cough/bad chest which I went to see the pharmacist about (following NHS advice) and I took the medication that I was provided for seven weeks and the day I ran out the symptoms returned. I called the surgery for an appointment and they said they could see me the next day which I thought was very good. I didn't ask for an emergency appt. as I had had the condition for some time so 24 hours was fantastic! Dr examined me and prescribed antibiotics and I was soon well again.
getting an appointment is difficult
May 30, 2017
Getting an appointment is difficult-there can be a 2-3 week delay
Nursing services are poor
November 24, 2016
Having had to use a different surgery whilst on holiday I was able to compare the nursing facility. The Victoria nursing facility was very poor in comparison. Nurses do not seem to be able to be proactive or use their intelligence in providing care. They do not display any autonomy (unlike the alternative practice) and in our case we had to explain what needed to be done. Rarely seen on time. Usualy at least 20 minutes late
