West Suffolk Hospital
Feedback Rating
Based on 1311 reviews
Reviews (1311)
Two knee replacement surgeries last year
Orthopaedics
February 19, 2016
Surgeon was superb, care was excellent. Physios Excellent. Slight problem with night staff recognizing a serious nose bleed and took too long to call in ENT. I have food allergy, staff didn't seem able to find out content of dishes. Concern with hygiene of ENT doctor and not hand washing on subsequent visit when cauterizing nose.
Consultants have always been very good
Rheumatology
February 12, 2016
I visit the rheumatology department annually and the consultants have always been very good. They always make sure I understand everything.
Practitioner put me at ease for MRI
Imaging
February 12, 2016
I recently went for an MRI scan which was daunting. When I arrived the practitioner talked me through everything and put me at ease quickly. She explained everything and this made it much easier than I expected.
I never have to wait
Haematology
February 10, 2016
I have to have blood tests monthly as I am on Wafarin. I have it down to a fine art now-I go at 9.00am when the early birds have been and gone and before the clinics start to send patients in. I never have to wait and the staff are very efficient and professional
45 minute delay
February 10, 2016
My appointment was for 11.00 but I wasn't seen till 11.45. 45 minutes late which no one warned me was likely and no on explained. I then had a scan done. The first note said left side, second note said right side. I then had to wait a further 20 minutes for yet another scan to decide which was the correct side.
Absolutely marvellous
MacMillan unit
February 9, 2016
I was treated for cancer and cared for in the MacMillan unit. I can't speak highly enough of them. Everything was absolutely marvellous. Food was good and the staff were fantastic.
Lovely hospital!
Accident and emergency services
February 9, 2016
WSH is a lovely hospital and the staff are great. However, the parking is terrible!!!
They got in a muddle
MRI scan
February 9, 2016
I was sent for a scan by my doctor which was carried out at West Suffolk Hospital. Somehow they got in a muddle with my scan and asked me to go back for another one. I had to wait pretty well all day the first time around so I didn't bother and let it all go.
They looked after my son very well.
February 9, 2016
My son was transferred back to West Suffolk from Addenbrookes after a procedure. He arrived at 11.00pm in Rainbow Ward but they still managed to find him some food! They looked after him very well and the food was good.
Pretty good but not exceptional
February 9, 2016
I was seen reasonably quickly and the staff were polite and helpful. All good but not great.
