West Suffolk Hospital
Feedback Rating
Based on 1311 reviews
Reviews (1311)
Unheard and dismissed
A&E and then F7
March 30, 2016
My husband was admitted via A&E with a chest infection. The consultant he saw on F7 was extremely unprofessional and unhelpful with their comments about his previous diagnoses. He recalls this consultant saying 'Don't be silly, Lyme Disease causes you to have tics and heart problems and we will beg to differ'. The diagnosis of Lyme Disease happened for my husband in 2002 in the USA and has been ignored numerous times by numerous NHS doctors. But these comments are extraordinarily unhelpful to my husband's wellbeing. He felt unheard and dismissed which lets the NHS down. It also creates more patients for my service - Suffolk Wellbeing.
turned away twice.
Accident and emergency services
March 28, 2016
I brought my 1 year old grandson to A&E twice as he couldn't use his arm properly. Both times I was turned away without an X ray and told the problem was muscle development. The consultant diagnosed over the phone to the clinician in A&E. I took him to our Dr who insisted that an X ray was necessary and when this was carried out it became clear he had a broken arm.
50 minute delay
Diabetic Medicine
March 28, 2016
Everything was generally good apart from a 50 minute delay in being seen.
Accused of abusing alcohol!
Gastrointestinal and Liver services
March 28, 2016
I have acute pancreatitis and the clinicians assumed that I drink heavily-which I don't. I wasn't given much in the way of information, a poor attitude was shown to me and I didn't feel listened to.
Great all round!
Imaging
March 28, 2016
The staff are friendly and helpful. Everywhere is nice and clean and I got a good explanation of what was going to happen.
Good, over the years
Various clinics
March 28, 2016
Over the years, as a carer, I have been to the hospital numerous times. Generally the staff are very, very friendly and helpful. Some of the consultants can be overly aloof.
Over and above
Imaging
March 26, 2016
I was sent to WSH by my doctor as I had been coughing for some weeks. The X Ray dept was really good with me and when I mentioned that my husband (who was with me) would be coming back for his X Ray soon as he had been hospitalised with a chest problem 4-5 weeks previously. They found his details on their list and did his there and then! Service well above and beyond. Thank you.
Quick and friendly
Imaging
March 26, 2016
I was sent an appointment for a breast test. I was seen on time by friendly, professional staff. Very quick and painless.
Prostate Biopsy
Urology
March 23, 2016
A really caring hospital, a gentleman had to have a prostate biopsy, results and treatment were very quick.
Parking
March 23, 2016
Parking charges too high.
