Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Music on phone not good
September 27, 2022
The phone lines are busy and the music that plays while you wait drives me crackers. To see a doctor for non urgent issues can entail a long wait.
Quicker to visit surgery to book
September 27, 2022
I have tried to call the surgery for appointments but there can be long waits so I find it is quicker to come to the surgery and speak to reception and to get an appointment booked. There can also be long waits if you want a physical appointment but they are doing their best considering the circumstances.
Complex needs not addressed
September 27, 2022
I have complex health needs and I find that not having any continuity of care with a doctor makes things more difficult as they have differing opinions. I've also had appointments and rather than dealing with the reason I came in for they treat the simpler issues as its easier to address, so the more complex issues don't get addressed. Individually there are some great staff but the phone calls and consultations don't help with managing my health issues.
Very happy
September 27, 2022
I spoke with the doctor this morning and I now have a face to face appointment with them tomorrow to discuss my issues since my discharge from hospital. I'm very happy with the care provided by the surgery.
A good surgery
September 27, 2022
It is a good surgery but may be not quite what it was pre pandemic. As the phones are busy I tend to pop down to the surgery to book an appointment rather than wait on the phone. The care and treatment though are very good.
Phones busy
September 27, 2022
The phones are busy. I was 18th in the queue this morning and getting an appointment to see a doctor isn't easy. I do find talking on the phone easy to do although it can be several days waiting for the call. The pharmacy does have long queues and I wasn't aware that it is not part of the surgery. My appointment with the nurse today was good and addressed the issues.
Happy with the surgery
September 27, 2022
It's easy to make appointments, especially for blood tests, which is the main reason I come to the surgery. Its a good practice, and I can't really fault it.
Getting appointments isn't bad
September 27, 2022
To get appointments isn't bad, the phones can be busy but the telephone consultations work well and address the issues so I'm happy.
Great
September 27, 2022
Called at 8 am this morning and got an appointment straight away so very happy with how the surgery is working.
Very Good
September 27, 2022
I have regular blood tests and I'm able to book these whenever they are needed. I already have my next appointment booked so it all works really well for me.
