Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Busy phones
December 23, 2022
The phones are busy but I haven't needed to use the surgery much. I waited 30 minutes to get through this time. Very happy with staff whenever I've seen them and the nursing staff are lovely. Housing developments locally are a concern.
Difficult to call
December 23, 2022
Its difficult to call and get through to the surgery and I've waited half an hour at times. To see someone specific to do a certain procedure has entailed a 3 week wait but the care and treatment from staff is very good. Its a five star practice but the process of getting appointments is more difficult now.
No problems
December 23, 2022
My annual review is being done today and I've had great support from the nurse with my diabetes. Staff are so helpful, friendly and easy to talk to . I can't think of any faults with the surgery.
Easy to get appointments
December 23, 2022
It's nice and easy to get appointments and even the wait on the phone this morning wasn't too bad, I was 8th and had about a 15 minute wait. I spoke to the Care Navigatior, had a quick call back with the GP and was asked to come down to the surgery for an appointment so its all worked really well.
All good so far
December 23, 2022
I'm a relatively new patient but staff have been good whenever I've had contact with the surgery. I've managed to get appointments with the nurse via reception and it's all been good so far.
Would've been 5stars before covid
December 23, 2022
I've had trouble getting face to face appointments and have mainly had call backs from the doctor which haven't always addressed the issues adequately. For today's appointment with a specific GP (female) I've had to wait three weeks. I'm happy and confident in the staff when I do see them but I would like the surgery to explain why they are unable to return to the pre covid system that was in place. The waiting room often looks very quiet, so I do wonder where everyone is.
Doing a good job
December 23, 2022
There is often a long queue on the phone, I was 16th today but although it is frustrating I do prefer having the queue and knowing where you are in it. I'm happy with the call backs from doctors and the appointments with nurses are fine to get in advance. The staff are all good, helpful and friendly, nothing really needs to change.
When eventually got to see Dr. Good-experienc
November 18, 2022
Very disappointed to have to wait 45mins on phone to Make a same day appointment for a sick 3yr old. Wanting to Make a routine appointment was a months wait. Then to read in Bury Free Press that 1 Doctor thinks the surgery could take on more patients!!!
No major issues
September 27, 2022
I've had no issues getting appointments when I've needed them and the staff have been great. You can tell the surgery is busy as there can be queues on the phone.
Urgent appointments good
September 27, 2022
Appointments for urgent issues are good and the surgery are very good at rolling out vaccine clinics for flu and covid, always goes very smoothly.
