Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Rubbish
June 13, 2023
Recently moved and Woolpit is shocking! Slow and rude, awful if you have any chronic needs! Would move back to my old GP if I could! 3 interactions and all of them have left me feeling worse.
Used on line ordering and vending machine
May 12, 2023
Service (on only one experience) very good. On time and accurate. Would recommend to others..
slow and inaccurate
April 25, 2023
difficulties getting an appointment
no routine appointments available online or via reception only eConsult. When I did get the appointment with a nurse, the medication I was going to be prescribed wasn't and 1 week after my appointment I'm still waiting,
no routine appointments available online or via reception only eConsult. When I did get the appointment with a nurse, the medication I was going to be prescribed wasn't and 1 week after my appointment I'm still waiting,
Always happy with NHS staff and services
April 19, 2023
Hard pressed staff do their best and should be respected
Called the telephone and waited 85 mins.
April 11, 2023
I called to discuss a specific issue regarding my repeat prescription and firstly waited 85 mins then 35 mins, both times there was no answer even when I got down to first in line. I hung up and was immediately 7th in line - there is something wrong with your system. You are always great when I finally get through ;-)
Phone answered in 2 minutes. Excellent!
March 16, 2023
Phoned at 8.25am ish about an occasional health issue. Phone answered by a very helpful person in 2 minutes. Talked through, plan made. All sorted in a few minutes. Excellent service.
Rude receptionist
March 2, 2023
The receptionist needs better customer service training. She can’t hear because she is wearing a headset and expects patients to shout their private business out loud rather than taking her headset off to deal with people.
Pharmacy waiting times excessive, stressful
February 15, 2023
For many years the pharmacy has appeared to be cramped, chaotic and under-staffed.Whenever you visit it you do so with apprehension because you know you are in for a long wait,minimum 15mins. max 1 hour. It needs re-organising so as to meet the needs of patients for a fast reliable service.The staff are always friendly and helpful the organisation is not their fault.Hanging around in long queues can only increase the risk of infection spread and stress to patients or their carers.
I waited for 45mins for call to be answered
February 13, 2023
When i spoke to the health care practitioner and told them that I was in pain and have had little or no sleep for a few weeks and would like to talk to a doctor I was given a
phone appointment for the 9th March, today being the 13th February. I'm not able to carry on with the pain till this time so i'm going to have to go to A & E and block up the emergency room to get to see a doctor because of this.
phone appointment for the 9th March, today being the 13th February. I'm not able to carry on with the pain till this time so i'm going to have to go to A & E and block up the emergency room to get to see a doctor because of this.
Annoyed with pharmacy times for medication.
February 7, 2023
I asked for medication before I went for a blood test. I then had to wait for it to finished being dispensed. I understand times have been trying but this is getting bad. The rest of the surgery is great but pharmacy is letting you down.
