Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Can't fault the surgery
September 27, 2022
I can't fault the surgery at all they are all very good and in particular the nurses are wonderfully caring.
Pleased with service
September 27, 2022
Overall, as a new patient I'm very happy with the service offered by the surgery. The only thing is that you can end up being on the phone for a long time.
Can't get a physical appointment
September 27, 2022
I do spend a long time on the phones waiting to get through, and I cannot easily get a physical appointment.
Waiting on the phone
September 27, 2022
The main issue at the surgery is the time spent waiting on the phone or at appointments when they are running behind.
Busy phones
September 27, 2022
There are long queues on the phone, but if you pick your time to call it can be better. The care navigators are very good and I have no problems letting them know the issue I'm calling about as it gets me the right help. If they are concerned the doctor calls you back and an appointment is avaiable the same day. If the issue is not urgent there are 3-5 week waits at times to be seen. I do feel that the after service is a little lacking. I have several issues that I'm worried about but I've not had any real explanation from the doctor about them. I'm not sure about test results as they haven't been explained either, it would be nice to have someone explain what I should expect and to get some feedback.
Continuity is lacking
September 27, 2022
I have a long-term condition, and I find the continuity is lacking. It means I've lost confidence in what I'm being told as it varies from person to person and each has a different view on how to proceed.
Very good nurse
September 27, 2022
It's not easy to make an appointment due to the telephones, but I do get a very good service overall from the nurse I see.
Very good
September 27, 2022
It's been very good this morning. I called, and then I had a call back from a GP which has resulted in an appointment so I've been very happy with the care and experience in general from the surgery.
Prescriptions not signed
September 27, 2022
It's been quite difficult to get a face to face appointment but to talk to a doctor on the phone has been easy. I've been happy with the care but access is more of an issue. The nurses are lovely and they book my next appointment when I see them. I prefer to try to see the same GP if at all possible as it makes it simpler. On four occasions my prescription hasn't been signed and medication has then been delayed and it also means I have to come back and forth to the surgery.
Waits for mental health support
September 27, 2022
I find getting mental health support difficult as its all done on the phone and getting through to the surgery is hard. I also find it difficult to discuss things on the phone and would prefer a face to face appointment. It has taken 3 weeks to get a call back about my mental health and I haven't been able to use the link worker here as they were not available when I last enquired.
