Woolpit Health Centre
Feedback Rating
Based on 322 reviews
Reviews (322)
Explanations lacking
August 8, 2022
The phone lines are very busy so you end up waiting on the phone for quite a while and it's not just first thing but at different times during the day. I've been referred but have had no explanation as to why I've been referred. I've been diagnosed with a new condition but I haven't been able to see my GP to have things explained to me. Medication is also often not available when it's been requested but you only find out when you visit the surgery to pick them up.
Could be better
May 12, 2022
I spent 25 minutes on the phone and then had to fight for a doctors appointment. The information I was given by the doctor wasn't very clear and I was made to feel a nuisance when I needed help. I do feel sorry for the receptionists as they are the ones taking the brunt of it.
Phone is busy in mornings
May 12, 2022
There can be 20 people in the queue on the phone, they are doing their best on reception but not speaking to a doctor is an issue. On the other hand we should appreciate the NHS more and not see it as a right, we're very lucky in this country.
The surgery is great
May 12, 2022
Its a great surgery but there is a real lack of disabled parking outside the main entrance. There are always people waiting to be able to park in the limited number of bays so that they can take people in to the surgery more easily.
Doctors and health centre good
May 12, 2022
The doctors and the health centre as a whole are good and I've been able to get a face to face when needed. The appointment process works well and the care provided is good, so I'm happy.
Feel there's a lack of appointments
May 12, 2022
I feel that there are a lack of face to face appointments available. Calling the surgery can mean a long wait of up to 60 minutes which is frustrating. Antibiotics are now given out with out an examination which seems against the advice pre covid. My daughter was expecting a call back from the surgery at some point during the day and when they called she was already on the phone to the hospital. She called the surgery back straight away and was told she would have to wait a further 1 1/2 weeks for a new telephone appointment , that seems very inflexible.
Excellent
May 12, 2022
The triage process works very well and I like being able to talk to a doctor but I'm unsure how I would get on if I needed a face to face appointment.
Phone calls have worked well
May 12, 2022
I haven't needed an appointment in person with a GP but I've had phone calls with a doctor and they've worked really well as they mean you don't have to come to the surgery for every little thing. The doctors also advise and explain issues well.
Lovely doctor
May 12, 2022
The surgery is very good. I've seen a lovely doctor, the reception staff were nice and helpful and I've had an appointment when I've needed one. I sometimes just need advice so the phone calls back work really well. Any changes to my medication are easy to do and its a good surgery.
All worked well
May 12, 2022
I've had a mix of both phone and face to face appointments and all have worked well for the circumstances and addressed the issues I've had. I would like to see more face to face appointments more easily available but understand the current situation.
