Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Poor and getting appointments is hard
October 16, 2017
Getting appointments is more difficult and you tend to be offered a nurse practitoner. .
Call waiting - Is there a charge when on hold? Was 20th in the queue and on hold for 25 minutes
Call waiting - Is there a charge when on hold? Was 20th in the queue and on hold for 25 minutes
Excellent but hard getting appointments. GP very good but some staff can be abrupt
October 16, 2017
It was difficult to get an appointment and this seems to be getting worse. I like the continuity as the doctor knows my history. My doctor is polite and listens to you. It was great having the home visits when needed by the emergency care practitioner. Some staff can be a bit abrupt at times.
Can take a week for an appt.
July 24, 2017
My wife gets seen quickly as she has an ongoing condition but if I phone for an appointment it can take a week to be seen.
Appointments system could be better
July 24, 2017
Getting an advance booking/appointment could be better as currently this is difficult.
Once you get to see a doctor they are very good but the appointments system doesn't work well.
Once you get to see a doctor they are very good but the appointments system doesn't work well.
Excellent
July 17, 2017
The doctor was amazing. After arranging tests quickly we were called by the hospital and went up straightaway. I've seen the nurses who have been very good. Getting prescriptions is no problem either.
Excellent
July 17, 2017
They do all they can to see you quickly and I'm happy to explain why I need to see someone. We've been very lucky with our doctors; they are brilliant.
Excellent
July 17, 2017
Very happy. Rarely use the doctors but when I do I can always get an appointment. I didn't have an issue getting the appointment. The staff are always polite on the phone and car park is large enough, especially with next door.
Good
July 17, 2017
Once you do see someone they are very good but at times appointments are difficult to get. The nurses look after me well. At times I do feel a little rushed but on the whole I'm happy.
Fair
July 17, 2017
A couple of weeks ago I called in the morning needing an appointment for my daughter. I got told to hurry up and make a decision as other people were trying to get through.I was only trying to work out on the calender whether I could make the time or not. I asked if I could have ther person's name but she said no and told me to hurry up again. Normally I'd rate the surgery a 5 but on that experience it was a 3
Poor
July 17, 2017
A few admin issues at the moment. To get a repeat prescription has been very difficult and needed multiple visits and phone calls which was totally unnecessary.
