Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Phone system is an improvement
November 2, 2018
I can get appointments when I need them. the phone system is an improvement from the previous one and I like using the online system for booking advanced appointments. Staff are all quite good too.
First time , nurse 'name' so caring
September 19, 2018
First time I have ever visited, Can’t say enough about nurse 'name' . She was so sympathetic and didn’t feel like I had wasted their time.
Inconsistent
August 30, 2018
Since the change in staff it has been inconsistent.
Not explained fully
August 22, 2018
I had a difficult appointment and I felt that things were not explained fully and I wasn't happy. At follow up appointments the doctors seemed just to be worried that I might make a complaint.
The most wonderful doctor.
August 13, 2018
I don't like going to see doctors if I can help it but the staff at this surgery are so wonderful that they put me at ease immediately. The reception staff are open, welcoming and helpful. The pharmacy staff are outstanding and the doctor I saw today was particularly wonderful - empathetic, attentive, astute, professional and kind. I feel very lucky to have a centre like this as my local surgery.
Difficult to make appointments early
August 13, 2018
Having to make appointments at 8am is very difficult. I've written to the practice previously, the response was very dismissive and unhelpful and issues were just shut down. The surgery needs to be refreshed and modernised. Information about doctors could be on the wall or website so patients know who they are. you don't get to see the same doctor, so there is little consistency.
A bit easier to get appointments
August 9, 2018
It is difficult to get an appointment, in the past it has been a two week wait but at the moment it is slightly easier. Receptionist are very helpful but because you don't see the same doctor each time you have to explain yourself and the situation each time you visit. Even early appointments can run behind by nearly an hour. We were told after about 1/2 hr there would be a wait. It can be confusing when doctors explain things as they can often say different things or contradict each other.
Appointments ar difficult to get
August 9, 2018
Getting an appointment is very difficult, you are offered a triage appointment but it doesn't work as they then just say to come in anyway.
Can get appointments more easily
August 9, 2018
Being able to get appointments has improved more recently compared to when you had to visit the surgery to get one. Continuity with doctors doesn't happen which means you have to go back over all your history each time which virtually takes the whole appointment, so then they just seem to want to give you medication to finish the appointment. I think it's important to have time to discuss things with complex issues.
No issues getting appointments
August 9, 2018
I have no issues getting appointments when I need them. I was told I would see a specific doctor for an issue but this didn't happen. There was nothing wrong with the care provided it just seemed a good idea to have someone dedicated to me.
