Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Like the phone system
March 13, 2019
The phone system that is now in place is much better, having the queue system works so much better and you know where you are in the queue.
Like call backs
March 13, 2019
Everyone at the surgery is friendly and you can have call backs to discuss issues which works well. I don't mind calling on the day for an appointment, the medical staff are fine and I'll see whoever is available. It would be better if the pharmacy could be open outside doctors hours to enable easier collection.
Quite easy to get appointment
March 13, 2019
It's generally quite easy to get an appointment on the day and if not they offer a call back from the doctor which is good. On the whole doctors engage well with children and explain things well to them. The queue system on the phone does work but you can wait a while to get through. The changes made to the reception are are a vast improvement and moving reception allows much more confidential discussions with staff.
On the day appointments available now
March 13, 2019
Better than it used to be here, its a big improvement that you can get appointments on the day now. The queue on the phone generally ok but you don't always get to see the doctor of your choice but generally ok. The changes to the reception area in much improved too.
Frustrating experience
November 9, 2018
I find the surgery and pharmacy disjointed. I recently needed medication for while I was going to be away but when I picked up the prescription the extra medication wasn't there. In the end the GP had to okay it all again, which they did however, none of the surgeries had the medication. I then had to travel to a Boots pharmacy to get the medication. Its frustrating that they couldn't have let me know so that it could've been sorted earlier and in less of a rush.
Have seen improvements lately
November 9, 2018
Recently there has been an improvement at the surgery. They have referred me on to have treatment after a wellman clinic picked up something. They take concerns seriously and act upon things quickly. Changing to a non appointment based system would be better like at another local surgery.
Some brilliant staff
November 9, 2018
There are some brilliant staff at the surgery but also some that are not so good, it can be a little hit and miss.
Difficult to get through on the phone
November 9, 2018
You can't get through on the phone and when you do appointments aren't available but when you actually go to the surgery to book an appointment you can more easily get one.
Often told no appointments available
November 9, 2018
Getting appointments is difficult and you are often told that there are no appointments available on the day you call.
Happy to see anyone
November 9, 2018
Its important to have a local service. Get to see a doctor when needed and I'm happy to see anyone when I need an appointment. You can normally get one when needed too. It would nicer to have continuity with the doctor I see but its not essential.
