Constable Country Medical Practice - Capel St Mary Surgery
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Based on 360 reviews
Reviews (360)
Given 'flu vac at Capel rather than my local
September 30, 2020
Sign for 'flu clinic upside down near door and no other signs. Went inside to reception, receptionist said she was busy. Worried about being late, I asked at Pharmacy, very helpful, someone came outside to inspect the sign which was supposed to indicate that patients should walk round to the back of the building and he turned it the right way up. Told nurse who was quck to say it was not her job. I had overheard her complaining to a patient that they were in the wrong place outside and she could not see anyone waiting. I said I was alerting her about the signs but she continued to cut me off saying she was 'phoning someone about my concerns, the second one being why I had an appointment at Capel. Her manner was authoritarian, quite rude and stressed. I shall avoid any further encounters.
ignored my symptoms
March 3, 2020
Been back and forth for years with pain and had multiple pain killers for my knee, treated like I was a nuisance, finally got referred to hospital to be told my knee is beyond help and I need a full replacement.
Very kind doctor
December 9, 2019
I went to Dr (name removed) on Friday with a chest infection. She wasVERY kind and sympathetic, spent some time discussing the appropriate antibiotic that didn’t react with my other medications. Thank you.
Impressed with the service
October 24, 2019
My husband had a quick positive referral to the hospital, I am impressed with the service. I do find that the pharmacy often do not have my prescription ready on time even though I come in on the due date I regularly seem to have to wait or come back.
Cannot get the consistency of the same GP
October 24, 2019
I really wish I could get the consistency of the same GP, I can't seem to get it here. I came from the hospital last night and was instructed to come to the GP this morning to get a blood test done, I was told by the receptionist that if I wanted a blood test I would have to wait 2 weeks or go back to the hospital, but I was instructed by the hospital to go to my GP to have it done today, my daughter has explained it and they eventually agreed to do it here today.
Easy to make appointment
October 24, 2019
No concerns for me, it is easy to make an appointment.
Phlebotomy concerns
October 24, 2019
I have regular INR tests and I am concerned that the phlebotomist in Capel St Mary is not planned to be replaced? I am very concerned if this is the case as I live in Capel and its difficult to keep travelling to East Bergholt or Ipswich.
A friendly surgery
October 24, 2019
Its a friendly surgery, on the whole referrals are good, I am just concerned about the expansion of the village and how will the surgery cope with more residents?
I like new appointment system
October 24, 2019
I like the new appointment system, it is good from the point of view that you get to see a GP on the day. It is not easy to be able to see the same GP each time unfortunately. The dispensary staff could be a little more friendly.
No concerns
October 24, 2019
No concerns for me at this surgery, all fine.
