Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Access can be challenging
November 16, 2023
It is sometimes quite difficult to get an appointment and you have to wait such a long time on the phone before you get through. But once you actually do get to speak with a GP it is fine and they seem pretty good.
Busy phones
July 5, 2023
The phones are busy and if I'm 30th in the queue I tend to hang up and call later as even when I've been 10th it has taken half an hour to get through. When you do get through I have been offered call backs with a GP so it has worked to get appointments. Everyone is in the same position and the main thing is that you can get care when needed.
Terrible
November 4, 2022
Was diagnosed over the phone but asked to see a doctor, got sat down and basically talked about because I dared to ask to be seen. The tone, manners and language used made me feel uncomfortable and told off.
Unable to get appointment
October 21, 2022
When I tried to get an appointment for a dressing to be done there were some available but the system would not allow the receptionist to book any of them. Instead I was given an evening appointment at the Riverside clinic but needed to take my own dressings with me. There were none available at any of the pharmacies in town and I spent the day trying to find some. In the end I had to go with out them.
Really good doctor
October 21, 2022
The doctor I saw recently was really good. I was very pleased with the appointment and how they explained everything.
High turnover of staff
October 21, 2022
There seems to be a high turnover of staff, some stay longer but then just leave. After an experience years ago when my husband was at the end of his life I will not see one of the GPs because of the way they treated him. They were dismissive and did not listen to our concerns.
Reception staff brilliant
October 21, 2022
The reception staff are brilliant and generally the staff in the pharmacy are too but it is chaotic in there. I'm on specific medication and my consultant has said that it is best to stay on a specific one due to side effects but the surgery change the medication to suit them and I assume go for the cheapest option which causes me problems. It often feels like everything is just too much trouble for the doctors and it often takes multiple visits to get issues sorted and because you see different staff things just drag on.
Medication not given after hospital
October 21, 2022
I found out recently that I should've been given certain medication followong a hospital stay last year. It was only when the issue reocurred that I was told I should've had it last time. I do find the call backs from the doctors are good but there is a doctor I will not see now due to them being rude and blunt with me in the past.
Use rarely
August 1, 2022
I've only used the surgery twice in 7 years and the doctor I spoke to last was very good and was understanding of my approach to health (homeopathy) which I was really pleased about. My husband is waiting for surgery and he has been dealt with very well too.
Not used much
August 1, 2022
I haven't needed to use the surgery much for years as get my medications and see the nurses. When I had quite a bad reaction to the covid vaccination I tried to talk to a doctor to find out what I should do and whether I should have a follow up injection but there was no care or concern shown and they wouldn't or couldn't give me an answer. I felt very dismissed and let down at the one time when I really needed some assistance.
