Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
New system works well
October 24, 2019
No issues with this surgery and the new system works well for me.
Nice and Local
October 24, 2019
It's nice and local to me, I cannot think of anything that could make it any better than it is.
Staff very good
October 24, 2019
The staff are very good at both locations within the practice, Capel St Mary has got planning for 700 houses, I have got concerns of how the surgery will cope with the increase of patients.
The new call back system disrupts my day
October 24, 2019
I'm not keen on the new call back system as it disrupts my day waiting to be called back. I do find the privacy in the surgery is limited as the pharmacy is right in the waiting area, could the pharmacy staff be more discreet please when they speak to patients.
I like the call back system
October 24, 2019
I have epilepsy and I have my reviews over the phone now rather than going in which is much better for me. I do like the new call back system, it is much better now.
3 doctors refused to do a home visit
October 23, 2019
Dementia patient in desperate need for a visit to be made comfortable in her last stage. 3 dr refused to visit finally got one out who didn’t even take temp and couldn’t see the problem with the green discharge from a infection I had to remind her of her duty of care
Would have been better calling out a vet
Would have been better calling out a vet
Need better education
July 15, 2019
Mental health services is a bit of a tick-box exercise and this is well acknowledged.
Despite going to see the mental health link worker about clear trauma, I was only offered stress management online course of University of Suffolk lecture.
Doesn't address real issue, rather is a barrier to further help as leads to a sense of hopelessness. Stress management for rape trauma is not a suitable recommendation.
They didn't even recommend Rape Crisis charity or anything.
They need better education on services out there.
Despite going to see the mental health link worker about clear trauma, I was only offered stress management online course of University of Suffolk lecture.
Doesn't address real issue, rather is a barrier to further help as leads to a sense of hopelessness. Stress management for rape trauma is not a suitable recommendation.
They didn't even recommend Rape Crisis charity or anything.
They need better education on services out there.
Very helpful service
June 18, 2019
Overall I can't fault the service,, they've been helpful. Might have a long wait on the phone, it was 30 minutes this morning but I still got through and was able to change my appointment time. Staff were very helpful. The phone system is an improvement.
The service does lack a personal approach, as you don't get to see the same doctor each time you see someone new you have to explain everything again. Can't fault the reception staff, they are always helpful. You can often have a couple of things to discuss with the doctor but by the time you get through there aren't 2 appointments side by side for a double appointment.
The service does lack a personal approach, as you don't get to see the same doctor each time you see someone new you have to explain everything again. Can't fault the reception staff, they are always helpful. You can often have a couple of things to discuss with the doctor but by the time you get through there aren't 2 appointments side by side for a double appointment.
Very happy with my doctor
June 18, 2019
I am very happy with my doctor, I try to see her when I can. No real issues Good at fitting you in for INRs when needed. Staff at both sides are excellent, fit you in and are helpful. They try to accommodate as much as they can.
Works well, no problems
June 18, 2019
Pharmacy is good and works well. Appointments are available as and when needed, although I haven't needed to see a doctor for quite some time. Blood tests are either here or Heath Road Hospital, but here is good. Blood test results are available quickly and there are no problems.
