Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Better now, confident in the doctors
June 18, 2019
Better now than it used to be. It's quicker to get an appointment now and even if you have to wait a while on the phone you will still get seen. On the odd occasion you may be told there are no appointments but then you're offered a call back. When the doctor really thinks you need a follow up with them they will book you in the see them.
It's a busy surgery and pharmacy. The medications are generally available when needed you may have to wait a little bit but it's not too bad. Staff do try to get you seen here for blood tests which are regular. I've not felt rushed in appointments, the doctors are very good and never rush you out. If you'd asked me 18 months ago I would have said it was very different but I now have confidence in the doctors I see.
It's a busy surgery and pharmacy. The medications are generally available when needed you may have to wait a little bit but it's not too bad. Staff do try to get you seen here for blood tests which are regular. I've not felt rushed in appointments, the doctors are very good and never rush you out. If you'd asked me 18 months ago I would have said it was very different but I now have confidence in the doctors I see.
Little continuity due to changing staff
June 18, 2019
Getting appointments with any of the doctors at either site is taking 10-14 days which isn't good. There are a lot of locum doctors who move on other locations too. A high turn over of staff does mean you get very little continuity, which impacts the care you receive.
When seeing staff they do give time to listen and good advice.
Getting through on the telephone is much better than it used to be.
When seeing staff they do give time to listen and good advice.
Getting through on the telephone is much better than it used to be.
Friendly staff
April 15, 2019
The surgery does have a lot of different doctors but this doesn't effect the care. You rarely see the same gp but for me this doesn't impact. Book by phone which works well. Mostly have blood tests and can always go to the Riverside clinic if they can't give you an appointment. It's great to have the pharmacy on site. The staff are friendly and accommodating and there are no issues there.
Had problems with home visits
April 15, 2019
We've had difficulty getting a doctor to do a home visit for my husband.
Doctors generally good
March 13, 2019
You have to phone at 8am, I was in the queue for sometime but did get an appointment. If you're prepared to see anyone at either of the sites then you usually will get seen on the day. Doctors are generally good but they can vary a bit with explanations and there is little consistency with doctors you see. The reception staff are good and really helpful. If you call for results it often goes unanswered and messages are not responded to.
Can take a few days to get appointment
March 13, 2019
It can be difficult at times to get an appointment, this morning has been ok but at other times it can take a few days but works well. Care has been good, I would like to see no attendance addressed to prevent so many missed appointments.
Difficult to get a booked appointment
March 13, 2019
It's difficult to get a booked appointment at either of the surgeries with any doctor but you will get a call back and it will either be sorted or the doctor will give you an emergency appointment later in the day. The staff have always been quite pleasant but can be a bit different if you are trying to get an appointment. I am concerned about the future housing in the area plus I would like to see a walk in service like the one at Colchester, much more convenient to be seen that way.
Brilliant surgery
March 13, 2019
Can get appointmetn on the same day if you want one, staff are curteous and polite and I have no grumbles at all. The changes made to the reception area have made a big difference, it looks much smarter and the call waiting is a big improvement to the system previously in place. Medical staff are good and I'm happy to see most of the doctors and they explain things well.
Reception staff are good
March 13, 2019
Will generally get an appointment when you need one. Reception staff are very good and helpful. You can at times be asked to book another appointment to discuss very quick issues, which don't need an appointment and seems like a waste of time.
Doctors explain well
March 13, 2019
There are not really any problems here. Doctors really do explain things well, its comforting to have time spent with you explaining issues. Queue waiting on the phones is much better as it mean you can at least get on with things especially when you're trying to get children ready for school. Repeat prescriptioms can be difficult as you can put it in and even 7 days later some parts aren't ready for collection. I We have been close to the point where we have no medication left.
