Constable Country Medical Practice - Capel St Mary Surgery

I've not needed to use the surgery much but when I do I see the nurses. I haven't see a doctor for 4 years. I do feel that there are times when a face to face with a GP would be needed. The care received from the practice has been good.

The waiting on the phone to get through to reception can be a bit long, but you do get through in the end and appointments are available. I've used econsult but it said to call the surgery, so I ended up having to call anyway. I think it would be a good addition to have video calls with a doctor, it would mean you don't need to come to the surgery but that you are actually seen and they get to see your demeanour.

I'm finding the support with my long term condition basic and everything is then blamed on the condition, even if it is totally unrelated. There is no continuity with doctors, and this therefore affects the care provided, and means I lack confidence in what is said, as each person varies in what they suggest. I feel constantly pushed to my specialist nurse when its not related to my condition. I also feel that I've not been referred to the hospital for issues that I should've been.

I have multiple complicated conditions but I feel that issues are treated in isolation and not holistically. I've been told by a doctor before that I have complicated issues, which I know, but that they only addressed the simple issue in the appointment and not the reason I had booked the appointment. I felt so dejected after this. Even when I was diagnosed with a new condition I've not been able to see a doctor to discuss the implications. I have seen the nurse, who said I needed to see a doctor, but then when I spoke to the doctor on the phone they said they didn't need to see me. I have regular blood tests, monthly, and have done for ages for one of my conditions, and then all of a sudden I'm being questioned about whether they are needed and what they are for. My notes are comprehensive so should explain why they are being done. When you do get a call back from a doctor I assume they are on hands free as it's very quiet and difficult to hear what they are saying. The lack of continuity with doctors for me is a real issue as each time I speak to someone different they have different ideas on how to manage the problems and I have to quickly explain as much as I can because they haven't had time to read my notes. I know they are doing their best but for me it's not working.

I was appalled at the manner in which my wife was spoken to (on my behalf) by a Dr X chasing up my whereabouts when indeed l was sitting in waiting to be seen. We have come from an appalling practice and had hoped this one would be better as there is no choice to change Surgery here.

I've regularly had bad services from this practice. I have had appointments booked incorrectly, for example, I turned up for a blood test on Friday and was told that the appointment was actually booked for the day before Thursday at 11:10 and I had the wrong day, however, I had not made the appointment until Thursday afternoon! The surgery seems to think I can time travel back in time! The surgery has incorrectly referred me to the wrong department at the hospital, increasing my wait time for an appointment related to cancer. I regularly have the wrong prescription sent over to the pharmacy from the GP, it often takes them 5 attempts to get it right.

I am a regular blood donor and have had many blood tests in the past. I have seen Julia Philips the phlebotomist twice recently for routine tests and she is the best I’ve ever seen. No pain, no wiggling of the needle once it’s in and no bruising.

I am a regular blood donor and have had many blood tests in the past. I have seen Julia Philips the phlebotomist twice recently for routine tests and she is the best I’ve ever seen. No pain, no wiggling of the needle once it’s in and no bruising.

3 phone calls one visit , told my medications will be ready , now having to face the weekend with no medication.

Used the E Consult form three times recently, very prompt response from GPS.