Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Can't fault
November 2, 2018
Very good got a double appointment this morning. Rarely visit but got an appointment ok this morning. Saw a lovely doctor today, very pleased and they have referred me on, can't fault.
See the same doctor mainly
November 2, 2018
I have no problems getting an appointment and I get to see the same doctor most of the time. The staff are very accommodating and I really can't fault the care I get. It can be difficult for the GP's to get to see notes and information from the hospital treating me.
Would like better continuity
November 2, 2018
Continuity with a doctor when you have a long term condition is important other wise you end up having to repeat yourself each time you see someone different. Not having to repeat yourself would be good.
Can get appointment
November 2, 2018
You can always get an appointment when you need one. I even got a double appointment this morning no problems.
Staff attitude has improved
November 2, 2018
The surgery has improved a bit, you can now get appointments on the day more easily. Attitude of staff across the practice has also improved. It would be nice to have a bit more continuity with the doctor you see as it can feel a bit disjointed and can mean explanations differ.
Good care provided
November 2, 2018
A local surgery with a pharmacy on site which is useful. Care from the doctors has been good, tend to see any of the doctors who are available. Its fairly reasonable to get appointments and I'm happy to go to East Bergholt if necessary. They do a good job
staff quite good
November 2, 2018
The change to the phone system is a bit better, you do have to wait a little but do get through. I was given a choice of East Bergholt or Capel today and I took the one most suitable. The staff on the whole are quite good and generally the surgery is ok.
Very good receptionists
November 2, 2018
The receptionists are always very good, accommodating, very friendly and do all they can to fit you in for an appointment. I've had mixed experiences with the doctors which is a shame.
They listen to me
November 2, 2018
They're looking after me well. They listen to me and when I ask questions they provide good explanations and information. Generally they do a good job however I will not see one doctor as they are abrupt and condescending.
Did get an appointment this morning
November 2, 2018
I called early this morning and although I was in a queue on the phone for quite a while I did get an appointment when I got through which is good.
