Your COVID-19 vaccination feedback

Well organised at Swan surgery!!

Well organised clinic at Ivry Street Medical Centre, Ipswich.

It was very good at Woodbridge community centre. No queue. Met and details taken and checked. Then individual booth, everything checked again. Was only about 15 mins start to finish.

She really hurt me at the time (Thetford healthy living centre) no compassion. I am a very experienced nurse.

From the moment I stepped through the door, I felt at ease, everything was explained and everyone was very friendly and approachable at The Hollies. Everything was very clear and understandable. All the staff/volunteers were fantastic.

The 119 call centre only gave my 78 year old mother two options for her vaccination, to either travel from her Mid Suffolk village near the Norfolk border to Norwich or Attleborough. Both long distances and further than my 80 year old father had been offered in Debenham, which was still a 30 min drive from their home.
I called 119 to see if I could arrange an alternative appointment either at Debenham or another Suffolk location and was told I would have to cancel my mother's existing booking in order for the call handler to look on the system to see what other dates and locations were possible.
My mother did not want to risk a long wait, so decided to continue with her appointment in Norwich yesterday (a 45 minute drive from their home).
My 80 year old father drove them to Norwich, they waited in their car until a couple of minutes before the appointment time and then went into the Castle Mall shopping centre. The first wait was in the food hall, along with a large number of other people, they stood in line for nearly 90 mins before my mum was sent upstairs to provide her details and finally have a chance to sit down. About another 30 minutes later she had her vaccination.
There was a support staff person in the food hall, but at no point did they suggest some people return to wait in their cars rather than all standing together in the food hall. He also falsely said it would only take 15 mins once they went upstairs.
I'm quite angry that my elderly parents had to travel that far; that they had to stand for such a long time and that they had to wait with a large number of other people prior to the vaccination. On all of these counts it feels completely inappropriate. They have been so careful for the last year and then they were put in such a risky position yesterday. Plus the added effort that they had to go through which is fine for younger people but not appropriate for those who are elderly.

Initial glitch with being found on the appointment list but staff sorted this easily. Bit of a long wait (some of which was outside) so glad it wasn't raining, however the staff were friendly & efficient. I would however have liked to be given a date for my 2nd vaccine at the time of the first, there seems to be disparagy in this across the vaccination venues.

The team of staff and volunteers were very professional and kept us up to date with progress and issues (Ran out of clip boards). The information was delivered in a professional manner and we were kept informed of progress and this was done with a little humour and a sense of fun.

Everyone was very friendly and the whole experience was slick at Long Melford practice.

My husband, 72 and myself, 68 have not received call for us to have vaccine yet. Our surgery haven health is working with others in our town to administer this. Have heard today that a patient from another surgery has received her appointment for 8th Feb. She is under 65 with underlying conditions.