Fressingfield Medical Centre
Feedback Rating
Based on 150 reviews
Reviews (150)
Very helpful staff
September 18, 2023
The surgery is brilliant and staff are very helpful, they do all they can to sort things out and it all works well. The nurses are very good and are great specialists and I like the text message reminders that are used. I've had issues when using the NHS App but staff here have been great at addressing the issues.
Doing well
September 18, 2023
I've had a two week wait to see a specific doctor but it helps to see the same person so I'm happy with that, it prevents having to repeat my situation and history. The doctor explains issues really well. I've been able to get blood tests fairly quickly at the surgery too. Overall the surgery is doing well and I'm happy to go over to Stradbroke if needed for appointments too.
Wonderful
September 18, 2023
The surgery are wonderful with everything that they do. This week my appointment with the doctor was booked by the nurse I saw last time but as a rule contacting the surgery by phone is simple enough to do. Staff, including recpetion and dispensary are great and work around any issues if they do arise and they provide good information. They were great when I attended the wrong surgery for the appointment and they were so friendly about it and called the other surgery to let them know I was on my way and I was seen there.
A good surgery
September 18, 2023
It is a good surgery but I've had some difficulty getting appointments around work so have had a two week wait for an appoinment. Staff are great and very friendly but I do find the long message on the phone
Very good
September 18, 2023
Appointments are easy to get and contacting the surgery by phone works really well and the staff are really nice. I'm well and truly happy with the surgery.
Really helpful
November 28, 2022
Everyone is really helpful and friendly, on the phone or face-to-face. I'm able to get appointments whenever I need, and my preference is listened to. I was referred quickly for a mammogram within two weeks, and the nurses have been very good and so supportive. It's working very well as a surgery.
Always good
November 28, 2022
The surgery has always been good. I spoke with reception and asked to see a doctor and have been given one for later in the morning. Staff and clinicians are good and explain issues well, nothing needs to improve it all works really well.
Long phone message
November 28, 2022
Never had any problems and have had a planned appointment which was arranged last week. Most of the time I see my own GP which I feel is better but if its urgernt I'm happy to see anyone. There is a very long message on the phone still and the cost of calling is a consideration, it seems unnecessarily long.
Try to see same GP
November 28, 2022
I do use the online system to book appointments but had to wait 3 weeks to see a specific doctor. Instead I swapped the appointment with a family member and got to see them in 4 days. I do try to see the same GP if at all possible but it's not always necessary. Using the NHS App for prescriptions is now working and it is very convenient.
Continuity is important
November 28, 2022
Most of the time it's fine to get an appointment. Sometimes it's a bit hard to see a specific GP, probably because he is amazing and patients have a good rapport with him. I can't praise him enough. The kids are seen whenever there is a problem and although they are under a lot of pressure you are able to get seen. Continuity is important but for urgent issues it's not needed as much
