Fressingfield Medical Centre
Feedback Rating
Based on 150 reviews
Reviews (150)
Very good care
November 28, 2022
There are no issues with the surgery. I called this morning and was offered an appointment with the nurse. I had a 2 or 3 minute wait on the phone and spoke with a very good care navigator who listened to me and then arranged my appointment.
Care is good
November 28, 2022
I've always found the surgery to be good and I can get appointments whenever they are needed. The care is good, but the only frustrating thing is that the doctors do run late and even at 10am they are behind. Having the nurses to do appointments is great and overall the surgery works well.
Marvellous nurse
November 28, 2022
I'm seeing the nurse on a weekly basis at the moment for a dressing and it's great to see the same nurse each time as they can monitor how the wound is progressing and healing. It's a very good surgery and my appointments at the moment are booked each time I see the nurse which works really well.
Brilliant
November 28, 2022
Fantastic surgery. Very quickly called in to the surgery this morning for an appointment, seen within 2 hours of calling, which is great. The staff are lovely, and they explain issues and answer questions well, even if it is the silliest of questions. They saw my child urgently, when they were closing recently, after they fell and hit their head, and that was so reassuring and good of them.
Excellent
November 28, 2022
I find the surgery excellent with me. Pre booked appointments with the doctors are fine to get and I've never had any problems getting an appointment. The clinicians are great, caring and very good at supporting me.
Happy with dr's and nurses
November 28, 2022
Not consistently given the choice of an appointment or a phone call, it depends who you speak to. There are times when right from the start of the conversation the member of staff is a little abrupt and even rude at times as they won't let you get across why you need an appointment. The reception staff at Stradbroke are great. It doesn't take long to get through to the surgery on the phone but I'm happy with the doctors and nurses. I just don't like having to say the reason for an appointment to reception if you are having a bad mental health day and are then quizzed by staff it isn't easy.
Very good
November 28, 2022
Appointments are easy to get when I've needed them and I've found the telephone consultations also work well to address issues too. I've been able to get blood tests easily enough too.
Personable staff
December 14, 2021
I tend to see the nurses more than a doctor and have regular blood tests which are fine to arrange. The referrals that have been done for me have been quick with no issues and the staff are personable. They know me well as a person, it all works well.
Works very well
December 14, 2021
Haven't had any problems getting an appointment. I'm seeing the nurse and didn't have to wait too long to be seen. The staff are very helpful and I've never had a problem with the surgery, it generally works very well for me.
Staff explain issues well
December 14, 2021
It's not as easy as it was but for routine issues it works well with no huge waits. Staff explain issues well and I haven't felt rushed in an appointment even when they are running behind. There must be capacity issues, time allowed for each appointment really needs to be longer.
