Glemsford Surgery, Sudbury
Feedback Rating
Based on 157 reviews
Reviews (157)
Helpful reception staff
March 13, 2019
The reception staff are very good, helpful and accommodating, very patient with people. I've never experienced any issues. The doctor we see has been very supportive and on the ball, really can't fault them and nothing at the surgery needs to improve or change.
Good information provided
March 13, 2019
Its good to get appointments and I see the one doctor most of the time. Information provided by the doctors is good and things are explained well. Staff are all good and helpful.
Excellent surgery
March 13, 2019
Having the pharmacy and nurses on site is very good. Waiting times are well managed and staff are accommodating and do all they can to get you seen. Communication between West Suffolk Hospital and the surgery has been slow.
Works very well
March 13, 2019
Very prompt at responding and helping and you can get an appointment as and when they are needed which works very well. Very helpful staff and the nurses are lovely and friendly. It always works for me.
Particularly good nurses
January 13, 2019
You can get quick appointments if its urgent, if its not you'll be given an appointment a bit later. The nurses are particularly good, they're flexible in their approach and will come out and talk to you between patients which is great. I've always collected my medication on a certain day, when I last came in I was told that it wasn't ready and that they don't normally prepare it for that day but they always have before. Reception staff are always very good and very helpful. the whole system works very well for us.
Quick appointments
January 2, 2019
You can get quick appointments if its urgent, if its not you will then be given a later appointment. The nurses are particularly good, they're very flexible in their approach and will come out and talk to you between patients.
Can always get an appointment
December 24, 2018
You can always get an appointment when you phone up, very helpful and can't do enough for you. You may have to wait a little on the phone in the morning but you do get through. The surgery has been very good to me, very helpful and friendly. It would be nice if there was a water machine in the waiting room. The wait to see your doctor can be a bit long but I'm given enough time in your own appointment.
Staff interaction very good
December 24, 2018
Waiting times to see a specific doctor can be too long at about a week. Staff interaction is all very good and I'm very happy with how the surgery runs and operates.
Very supportive
December 24, 2018
They help as much as they can and are very pleasant. The surgery itself is a comfortable environment and not at all intimidating. The staff are very good, accommodating and helpful when sorting things out. It would be nice to have a board showing each member of the staff team and their role. They have been incredibly supportive to our family. Happy to wait to see my GP, appointments do run behind however, he gives you all the time you need which is great.
Very pleasant staff
December 24, 2018
You can get an appointment when you need one and normally on the same day. The staff are very pleasant and are good at sorting things out . Medications are available quickly and when there's been an urgent need they have sorted it out quickly.
