Glemsford Surgery, Sudbury
Feedback Rating
Based on 157 reviews
Reviews (157)
Staff are good
December 21, 2018
The online services available are very good as are the staff. The last medication review I had was done by phone which was great and saved going to the surgery. In the past it has been a bit difficult to get through on the phone in the mornings.
Works well
December 21, 2018
I'm confident that you can get an appointment when you need one and the staff are very helpful. The doctors are good at explaining things and nothing really needs to change it all works well.
Great doctor
December 21, 2018
All been so lovely, the receptionists are so friendly and polite. I've seen the doctor once and she was great, explained everything and didn't make me feel I was wasting their time.
Helpful surgery
December 21, 2018
The surgery are very good at fitting you in for appointments. All staff medical and admin are very friendly, helpful and very approachable. The only slight thing is that there can be a bit of a wait for your appointment. The doctors and nurses were great with our son who has asthma. They are great at keeping an eye on him and the condition is well monitored.
Very good at discussing issues
December 21, 2018
The doctors are all very organised, very good at discussing things and really will make sure that you understand whats happening. I don't tend to use the online booking for appointments as its easier to get appointments that you'd like by calling or visiting the surgery, but I do use it for prescriptions which works well.
Not rushed
December 21, 2018
The time spent waiting in the waiting room has got longer. You do get enough time with the doctor you see and aren't rushed through. Not having good continuity with the doctor mean that for ongoing issues care is affected. The advice given by different practitioners is fairly consistent which helps. The surgery is very friendly and is very good.
Very caring
December 21, 2018
Excellent, no problems at all. They are very caring and look after me well. I tend to see the same doctor when possible as its helpful and means they know what's going on.
Caring staff
December 21, 2018
I can always get an appointment when I need one and see the nurse on a regular basis. They are very good and caring staff.
If urgent normally seen same day
December 21, 2018
Its difficult to see the doctor of choice but if its urgent and you call first thing you will normally be seen the same day. If its for a more regular issue it is much more difficult. The doctors do come out to get you for your appointment which is a much more personal approach and the receptionists are very helpful. It can be that too much medication is reissued and once they are in your packet/ bag you can't give them back which is a bit of a waste. I do like that there is a separate room to be able to discuss issues with the pharmacist.
Good first impression
December 20, 2018
Its quick to get appointments, a nice friendly surgery. Registration as a new patient went smoothly and its been a good first impression with good information provided. So far a really great friendly surgery.
