Glemsford Surgery, Sudbury

As I had no health conditions I wasn't seen throughout covid. I've now been diagnosed with a condition and if I'd been seen earlier for a review / health check may be the condition would've been picked up sooner.

Trying to get through is difficult you get told to ring at 8 in morning but even on ringing at 8 Monday morning and being first in queue told no appointments . How can that be when they don't let you book appointments beforehand. I've been first in queue then get cut off so try to ring again then about 10 in queue. I don't like explaining my problems to receptionist. I used to tell people how brilliant our surgery was and great doctors but since being taken over by West Suffolk its changed for the worse. Like speaking to same doctor as although another doctor can see everything on computer they really don't know the patient personally. Doctor can be bit sarcastic.

After being at the practice for 70 years I was given two weeks notice to find another surgery to register at as I was outside their catchment area. I don't feel the way it was done was very good and I'm now worried if I'll be able to get my medications in time.

I have been a patient at this surgery for more than 30 years. It used to be the best doctors' surgery that I had ever attended. However it has lost its way. Using Covid as an excuse, it is now very difficult to get an appointment to see a doctor. I do not appreciate having to discuss my personal problems with a non-medically trained receptionist who decides whether to allow you to be given an appointment to talk to a doctor.

You are then required to wait in all morning for a phone call from the doctor, generally a locum who has no knowledge of your medical history. Imagine being a local teenager who needs to see a doctor about what to them is an embarrassing problem. Would you want to have to tell the receptionist (who could be a friend of your parents of the mother of one of your school friends) your problem? With Covid rates in Babergh down to 5 per 100000 I do not think that the pandemic can be used any longer as an excuse for the poor service.

I’m so impressed. The receptionists, doctors and pharmacy are fabulous and friendly as a new patient. I’m highly impressed

The entire staff are very supportive. A credit to the NHS

The pharmacy was most unhelpful when medication was lost is in the post - and were reluctant to help even though it was caused me to be unable to walk - in frustration i swore which gave them the excuse to finish the call - Most unhelpful staff

the receptionists i feel go the extra mile to help you attain the help you need in these hard times and the medical team always try to find a solution to your medical conditions.

Receptionists are so rude, they say they will give you a phone consultation but never end up calling, then get in a mood with you on the phone if you ask why, they then blame it on you. Surely a doctor has enough time to make more than one phonecall sat in their office if an A&E doctor and nurse can do a brilliant job whilst working front line. Doctor in particular has no compassion, very sarcastic. It gives me anxiety having to ring and make an appointment as you know it will take a good 3-4 hours out of your day. Not surprised the hospitals in our area are full- if we had a functioning surgery this would not happen.

From reception to GP always so kind, considerate, helpful and caring with GPs showing unconditional positive regard. Nurses and pharmacy team also lovely. GP's are have always been thorough and listen, and so helpful in a time when my mental health has been really difficult - and the reception are very understanding with this too.

Understandably waiting times are sometimes long, but knowing the care I've had by team there, Id rather that, then a rush in rush out service with no care.