Glemsford Surgery, Sudbury
Feedback Rating
Based on 157 reviews
Reviews (157)
Perfectly fine
June 12, 2023
The waits on the phone are not excessive and when you get through appointments are available, especially with the nurses, who are lovely. I haven't needed to see a GP for over a year now but my husband who does see them regularly has no problems getting seen quickly when we are concerned about something.
No problems getting appointments
June 12, 2023
My appointments with the nurse are pre arranged and I've been able to see other memebers of the team in under a week. I find that the system works well as I can get appointments as and when needed. The nurses are super helpful and really lovely.
Weekend appointment
June 12, 2023
Today I had a blood test which easy to arrange but I called the surgery to see a doctor and was offered a phone call but really wanted a face to face appointment. I was able to get an appointment on a Saturday which was great but in 2 weeks time. If I'd waited to see my doctor it would've been nearer 6 weeks. It would've been nice to hear back about my blood test results, I was sort of expecting a call to say all was fine or not but appears you're called only if there's a problem, which can be slightly worrying.
Getting appointments isn't easy
June 2, 2023
Getting through on the phone to the surgery is ok but getting appointments is more difficult. I'm not a fan of the care navigation as I don't like them asking why I need an appointment and what the issues are. Today has been very good, I called up, spoke to the doctor and was given an appointment to see them straight away, so very pleased with how it worked today to get the treatment needed. I do feel a cancer referral took a little time to come. I first raised concerns in summer and it wasn't until Christmas that a referral was made. I'm now having to wait for the treatment after seeing the consultant at Sudbury Health Centre.
Very busy phones
June 2, 2023
The phones are very busy and when no appointments have been available I've been told to go to A&E for sciatica, on one occasion I was told to ring an ambulance which I don't feel was appropriate. The kids have been unwell a lot this winter and when appointments for them were not available it was suggested we go to hospital, but I do not drive and it is very difficult to get there when it's not 100% necessary. I've been happy with the staff when you do get to see them.
Very good
June 2, 2023
Appointments have been available when needed and I've been seen quickly. The staff are very good, with lovely doctors and nurses. The main entrance is difficult to get through with the double doors when pushing a wheelchair but staff do come out to help. Having the pharmacy on site is really useful too.
Nice and helpful
June 2, 2023
I booked my original appointment in advance but had to rearrange it when I was unwell.
It was arranged for the next week and wasn't urgent so was fine. Very nice and helpful staff and the reception staff are really understanding. The medical staff are very pleasant and the whole system works well. The pharmacy here works very well too.
It was arranged for the next week and wasn't urgent so was fine. Very nice and helpful staff and the reception staff are really understanding. The medical staff are very pleasant and the whole system works well. The pharmacy here works very well too.
Staff not always helpful
November 28, 2022
Once you have an appointment its fine but reception staff are not always as helpful as they could be and I've had issues with the phones being put down mid conversation. A lot of the new doctors are really good and the phone queue system is a better idea. The pharmacy staff go out of their way to be helpful.
Better than it was
November 28, 2022
Can actually get appointments more easily now and reception staff are more pleasant than they were. The phone system is also better as it now has a queue, rather than having to keep calling back, and it appears appointments are easier to get too. The telephone consultations have worked well in most situations, but they can be difficult as my wife is hard of hearing.
Perfect
November 28, 2022
Perfect this morning. I called and surprisingly only had to wait 8 minutes on the phone and then I was given an appointment with a doctor. In the past the telephone consultations have worked well. I feel it would be better to have the pharmacy more separate to the surgery to help with confidentiality so that you can discuss issues without the waiting room hearing everything.
