Glemsford Surgery, Sudbury
Feedback Rating
Based on 157 reviews
Reviews (157)
Best doctor ever seen
November 28, 2022
The doctor I'm seeing is the best I've ever seen, they have time to listen and are interested in solving the problem. Reception have been very good as they ask the right amount of questions to get an appointment. The carpets do really need to be replaced as they are very stained and painting needs to be done as its all looking a little tired and dirty. At times medications haven't been available from the on site pharmacy and I've had to take my prescription to another pharmacy.
Good, largely positive
November 21, 2022
Considering the situation I feel they are doing well as I can get seen when needed and it's no problem getting them. At times confidentiality is a concern as you can hear what is being spoken about on the phones.
Staff very good
November 21, 2022
Rang this morning and got an appointment straight away with a GP. When calling I have been unable to be heard by reception so have had to call back. Staff have been very good and I'm happy with how it is all working.
Pretty good most the time
November 21, 2022
Most of the time I get through to the surgery well and get call backs on the day for the children or us. You do see or speak to different doctors so you do have to repeat what you say. Reception staff are helpful and friendly. I have had some small issues with a swab that was taken being lost and not being sent off for testing which delayed treatment as I only found out 3 weeks later. The other issue was that because I wasn't initially examined when I first contacted the surgery the correct diagnosis wasn't achieved until I was seen by a different doctor when problems persisted.
Works well
November 21, 2022
It's worked well for me and I'm seeing a very good GP. I spoke to reception and they gave me an appointment to see the doctor which I was very pleased with. It seems that the surgery is improving after losing GP's and reception staff are great. It would be helpful to have at least one chair with a higher seat and arms in the waiting area to make it easier to get up.
Staff very good
November 21, 2022
Both reception and clinical staff are very good. There's the small issue of the phones being very busy in the morning but as a new patient I've been able to get an appointment when needed. I was slightly concerned when with no explanation my medication wasn't available when needed. All I was told was that it was being reviewed but I wasn't even spoken to about it. I was then told I could have it but that they couldn't get it. I started asking other pharmacies and was told that I'd just need to ask for a different size to be prescribed as they were available. Would've been helpful if the pharmacy at the surgery had said this as the time this all took meant I went with out the medication for a while.
Lack of continuity
November 21, 2022
Phoning at 8am for an appointment is a little bit of an issue for me but once through it's fine and just need to get used to the change in the system. I have had a lack of continuity with doctors I'm seeing my 5th for the one issue and it seems to be prolonging the issue. The doctors and nurses are really great individually but there are times when I've had to wait 3 weeks to be seen.
Unhelpful on the phone
August 8, 2022
I've found the staff quite rude and unhelpful on the phone. I had previously had cancer and had some blood tests done during covid so was called by doctor with the results but they clearly hadn't read my notes because when I asked if I should be concerned, they said only if you've had cancer! A clear case of notes not being read and quite worrying. More recently I was sent a letter giving me 10 days notice that I was being removed from their patient list after being at the practice for years because they said I was outside their practice boundary. There was very little information in the letter.
Reception not overly helpful
August 8, 2022
I've called for appointments but by the time you get through there are no appointments available and the receptionist just tell you to try again tomorrow and offer no real advice or help to speak to someone sooner.
Mainly see nurses
August 8, 2022
The suregry is good. I mainly see the nurses for appointments and not the doctors but it seems to work for me.
