Glemsford Surgery, Sudbury
Feedback Rating
Based on 157 reviews
Reviews (157)
Exceptionally happy with this surgery
June 18, 2019
Good customer service both in reception and pharmacy. They go above and beyond. Waiting times at appointment can be variable but recently pretty good. Exceptionally happy with this surgery.
The doctors here are brilliant
June 18, 2019
Hartest GP surgery has recently closed and this has caused a great problem for me as I have to come such a way but I cannot fault this surgery, the doctors are brilliant.
I don't feel listened to
June 18, 2019
It can be a wait of 40 minutes or more to get in to see the doctor. Not always feeling as if quality time is given in the surgery, can feel a bit rushed in the doctors room. Reception staff ask more questions than I would like. Nurse practitioner focused on not smoking a bit too much instead of focusing on what I'd come in for - a chest infection.
Clinical advice OK. Everything Else Poor.
June 13, 2019
Difficult to get through on phone. I have stood at the counter and seen staff chatting while phones ring out. Have twice heard appointment staff advise people to say they have an emergency in order to get same day appointment. Wrote to the practice, they think they are great - though and was advised to go somewhere in an arrogant and defensive letter that failed to address my politely phrased concerns.
Reception are great
March 18, 2019
Happy with the surgery, they are very good. Can be a little tricky at times to get appointments but reception staff are great, friendly and helpful. Pharmacy staff are excellent, I've run out of medication in the past and they have quickly arranged for it to be available
Staff very good
March 13, 2019
Most things are done well, the staff are very good, very friendly and helpful. Registering as a new patient went well. I don't particularly like the on the day system as its not always urgent and I don't always think it appropriate to see the nurse. Repeat prescriptions are normally very good, however, I came in to pick up my normal medications but one of them wasn't there because they said I needed a review. I wasn't made aware of this before I needed the medication and feel I should've been. The pharmacy did sort it all out and I managed to get a review booked for the following week.
Reception do all they can
March 13, 2019
I try to stick to the same doctor and it is difficult to get appointments around the buses, reception staff do all they can to book the appointments around them for me which is great.
Friendly kind and approachable
March 13, 2019
Have struggled to get children's vaccinations on time and they are now overdue, the first time was because a doctor and nurse couldn't be on site at the same time. For GP appointments though you do have to call on the morning to get one which can be frustrating. It would be better if new patients could register online as trying to get to the surgery following a c section and not being able to drive was difficult.
Works very well
March 13, 2019
Excellent. The surgery works very well, the doctors, nurses and pharmacy all work smoothly together. I'm happy to see any doctors if urgent but if for a routine ongoing issues I try to see the same doctor if possible. Having the pharmacy on site makes it easier. Overall I'm happy with the surgery.
Very good doctors
March 13, 2019
You can get to see someone when you call in the morning. The doctors are very good and supportive, they will always check things out if you're concerned, they take you seriously. The pharmacy is good, repeat prescriptions are always ready on time.
