Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Recently improved
August 20, 2021
I feel that it has recently improved as you can get an appointment more easily now. Phoning and speaking to a doctor has worked well this morning and resulted in me getting an appointment to see a doctor. I do feel that at the height of the pandemic it was more difficult to get seen.
Staff are helpful
August 20, 2021
I'm finding it fine to get through to the surgery and get an appointment which is always the most appropriate, when I need one. When I've had contact with staff they've always be fine to deal with and helpful.
Reception are helpful
August 20, 2021
I feel get an appropriate appointment when calling in, it can take some time to get through but it's not too bad really. Reception staff are really helpful but I do feel a face to face consultation would be better in some circumstances. The only thing I'd like to change is possibly the music on the phone line when you're waiting, something more calming would be nice.
Staff were helpful
August 20, 2021
Called Meadow Lane surgery and was given an appointment this morning and didn't have to be on the phone too long which was great. Reception were able to book me an appointment straightaway. Reception staff were very friendly and helpful, really great.
Working well
August 20, 2021
The system in place to get appointments is working well and allows me to get appointments when I need them. Staff are generally friendly but I do worry about the closure of the Great Cornard branch with the proposed development of the new health centre.
Staff are great
August 20, 2021
Staff are very helpful, I do find it is a bit difficult to get a face to face appointment at times, however over covid I've had the doctor visit me at home which was great.
Appointment arranged easily
August 20, 2021
I phoned this morning and didn't have to wait long on the phone, I then spoke to a nurse and she arranged for me to have an appointment so the system has worked well for me. I've only registered here recently and that side of things went really smoothly, with the staff being really helpful.
Happy with how it works
August 20, 2021
It's very good as you can get an appointment when needed and the telephone triage works well for me. The staff have been very helpful and friendly too.
A bit frustrating trying to get through
August 20, 2021
It was a little frustrating trying to get through on the phone this morning but I got an appointment ok which was great. I haven't been to the surgery for years so I can't really comment further other than to say that the staff have been very good today.
Surgery is great
August 20, 2021
100% they are really great. The phone line wait can be a bit long, may be a few minutes but I'm happy that I can get an appointment when I need one. Nurses make sure that I have my regular asthma checks and generally staff are great and
